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chrisp18
Contributor
3,002 Views
Message 1 of 7

YouView Remote Replacement

My YouView remote control seems to be playing up.

 

I have changed the batteries but the PVR button doesn't always light up when pressing a button and I have to bang the remote on the back (where the batteries are stored) on the palm of my hand to get it working.

 

It is an intermittent fault but non the less very annoying.

 

How can I obtain a replacement??

 

Thanks

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6 REPLIES 6
Moderator
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Message 2 of 7

Re: YouView Remote Replacement

Hi Chrisp18,

 

I can arrange a replacement remote. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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chrisp18
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Message 3 of 7

Re: YouView Remote Replacement

Following my original post, David Moon (Forum Administrator) arranged for a replacement remote to be sent with £10 charge to my account.

 

Remote arrived Monday but wrong type, not Youview.

 

Emailed David at 17:00 on Monday to explain replacement remote looks like standard BT Vision remote but not had any response.

 

Can someone on forum team contact me, preferably via email, and let me know what is happening please?

 

As a supplementary question I see that it's possible to upgrade to the latest  BT Youview STB (G4) for a fee of £35. Can someone let me know if this includes delivery or is that extra? Wonder if it would be more cost effectiev to get new STB instead seeing that I have had to pay £10 just for the replacement remote.

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Message 4 of 7

Re: YouView Remote Replacement

I've alerted the Mods .... Someone will be in touch


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chrisp18
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Message 5 of 7

Re: YouView Remote Replacement

Thanks much appreciated.

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Moderator
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Message 6 of 7

Re: YouView Remote Replacement

Hi Chrisp18,

 

David was out of the office yesterday. He is back in today and will reply to your email.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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Message 7 of 7

Re: YouView Remote Replacement

replied on thread

 

Community ModeratorPaddyB
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