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JohnKelly
Aspiring Expert
798 Views
Message 1 of 17

YouView box does not re-connect to network after loss of connectivity

My youview box does not re-connect to the network after the home hub has dropped out. The original message I put in regarding this was moved to the BT Infinity Speed/Connection Issues forum but I still think this is an issue here. Is connectivity still an issue with the youview box or am I facing a problem? I have to restart youview whenever there has been an issue. I'd like not to have to do that. It should realise (several hours after the hub has restarted) that the network is present and use it.

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16 REPLIES 16
Dave123
Aspiring Contributor
792 Views
Message 2 of 17

Re: YouView box does not re-connect to network after loss of connectivity

I've seen the same situation with the G4 when HH5 reboots/powers off. The G4 needs to be put into standby to recover the network connection.

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JohnKelly
Aspiring Expert
787 Views
Message 3 of 17

Re: YouView box does not re-connect to network after loss of connectivity

Just the G4 - I used to have the same problem when the previous box came out but I'd noticed it on the G4 I had until I got the HH5 and infinity.

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Dave123
Aspiring Contributor
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Message 4 of 17

Re: YouView box does not re-connect to network after loss of connectivity

No experience of previous youview box.  I changed from BTvision.

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walkerx
Recognised Expert
751 Views
Message 5 of 17

Re: YouView box does not re-connect to network after loss of connectivity


@Dave123 wrote:

I've seen the same situation with the G4 when HH5 reboots/powers off. The G4 needs to be put into standby to recover the network connection.


You should be able to just go into settings and redetect the network - try this before performing a full power off

TrickyDicky
Aspiring Expert
735 Views
Message 6 of 17

Re: YouView box does not re-connect to network after loss of connectivity

walkerx ......... thanks for that nugget !!!

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JohnKelly
Aspiring Expert
704 Views
Message 7 of 17

Re: YouView box does not re-connect to network after loss of connectivity


@walkerx wrote:


You should be able to just go into settings and redetect the network - try this before performing a full power off


I'll give it a go. That would help a lot.

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JohnKelly
Aspiring Expert
666 Views
Message 8 of 17

Re: YouView box does not re-connect to network after loss of connectivity


@walkerx wrote:

@Dave123 wrote:

I've seen the same situation with the G4 when HH5 reboots/powers off. The G4 needs to be put into standby to recover the network connection.


You should be able to just go into settings and redetect the network - try this before performing a full power off


Tried successfully. Don't know why I never tried it before. It's a lot easier than rebooting the box Smiley Happy

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walkerx
Recognised Expert
633 Views
Message 9 of 17

Re: YouView box does not re-connect to network after loss of connectivity


@JohnKelly wrote:

@walkerx wrote:

@Dave123 wrote:

I've seen the same situation with the G4 when HH5 reboots/powers off. The G4 needs to be put into standby to recover the network connection.


You should be able to just go into settings and redetect the network - try this before performing a full power off


Tried successfully. Don't know why I never tried it before. It's a lot easier than rebooting the box Smiley Happy


Get used to doing it on a regular basis especially as the HH5 reboots at least every 30 days

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barnpiece
Expert
625 Views
Message 10 of 17

Re: YouView box does not re-connect to network after loss of connectivity

MY Home Hub 5 reboots every few days (mostly in the middle of the night) and the YouView box recoonects itself without having to do anything -- Maybe because it is in Standby (low Eco mode) at the time.

 

Richard

 

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