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JES12
Beginner
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Message 1 of 7

YouView box on work to rule

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I gather from previous posts this is a common problem.  

For the last few weeks, the YouView box hasn't been working correctly. previously, it was fine. All Freeview channels are fine. Catch Up and 'saved' programmes freeze and the recorder only records the first few seconds of a programme. I've checked every connection, unplugged everything and plugged it all back in, switched it off at the socket and on again and carried out a full factory reset at least eight times.  Handset and wifi connection are okay.  Nothing has worked.  Any ideas before I change to Sky? 

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6 REPLIES 6
Danathan
Contributor
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Message 2 of 7

Re: YouView box on work to rule

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You'll need to be in touch with TV faults who will replace the equipment if necessary.

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Anonymous
Not applicable
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Message 3 of 7

Re: YouView box on work to rule

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Get it changed out quick as suggested by @Danathan 

It sounds like classic Hard Disk Drive about to go from working to rule to all out on strike {sorry, couldn't resist it}

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JES12
Beginner
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Message 4 of 7

Re: YouView box on work to rule

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Great. Thank for your help Danathan.
JES12
Beginner
731 Views
Message 5 of 7

Re: YouView box on work to rule

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Lol. Cheers for that. Appreciate it.
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JES12
Beginner
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Message 6 of 7

Re: YouView box on work to rule

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Hi, just an update.

Spoke to BT this morning. New box ordered and on its way. Thanks again.
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JES12
Beginner
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Message 7 of 7

Re: YouView box on work to rule

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Thanks Danathan. Did as you suggested and the new box is ordered and on its way. Appreciate your help.