This thread went a little off topic.
Let's try to keep it friendly and on topic.
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Not completely. I was correct as you know. Perhaps too pointed in my reply and if I transgressed then I apologise.
I've just cancelled my TV service. I got my Humax box when the service first launched, and was happy with it at first but it has degraded to the point of unusable over time. I like the user interface and the integration of services, but the hardware just seems to be unable to cope with it - it's like wading through treacle.
To be fair to be BT they were interested in trying to get me to talk to technical support and resolve it but I'm really not prepared to invest the effort as we barely rely on it anyway. Most of our watching is via On Demand services.
how did you cancel? Did you pay the £80 cancellation fee BT demanded?
I ordered a new BT service including TV it was activated beginning of August. End of August I moved into my new flat and tried to set everything up.
I discovered that I can't get BT Sport over freeview - only online.
online video streaming is constantly interrupted so I can't watch BT sport online - or anything else really
On phoning to complain I was told that there would be an £80 fee to cancel. When I pointed out that I can't use the service they stated that I am able to record freeview TV and watch catchup and BT sport. I repeated that it is unwatchable and they are not providing me with any service I could not get free elsewhere and I wished to cancel the TV part of my subscription. They then said that as I ordered online I am unable to query or cancel over the phone - I must go online. Reluctantly I did so and raised a ticket and received automated email telling me to expect a phone call from an 0800 number! Which I've not yet received. Were this a piece of hardware I would return it saying it is faulty and get my money back - why is this any different? I need an internet connection so I can't just walk away and not pay - no doubt it would end up on my credit record even if it did not go to court, Were I to take this to court I suspect I might get fair treatment but that seems an extreme route to have to follow. How I wish I'd stayed with my previous provider - I considered switching back but as I said I need internet connectivity and I'm sure there would be a gap in service were I to go back.
How can I make them act decently and just cancel the TV part of the contract which is unusable?