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Beginner
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Message 1 of 4

Youview 4K UHD Box fails to power on or even factory reset

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Hi,

Of late my Youview 4K UHD box has not been coming out of standby, so i have been having to turn it off manually and power it back on.  This morning the box fails to power on at all, i can hear the HDD spinning but there are no lights on the device whatsoever.  I have tried to factory reset the box twice, upon which the device progresses to the ‘Factory Reset progressing’ splash screen, followed by a ‘Youview’ splash screen then nothing.  All status lights go off, but again i can still hear the HDD. I suspect that the box has failed, what are my options, do BT replace these units FOC?

 

Thanks

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Distinguished Guru
Distinguished Guru
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Message 2 of 4

Re: Youview 4K UHD Box fails to power on or even factory resetw

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Hi @SteveP46 

If you have a current BT TV contract and that Youview box was supplied by BT as part of your BT contract then yes they would supply a replacement if needed to continue your BT TV service.

 

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Beginner
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Message 3 of 4

Re: Youview 4K UHD Box fails to power on or even factory reset

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Yes, I have a current account with BT, I actually work for them but was unsure as to whether the box is covered. I’ll get in touch with them and see what they have to say, thanks.

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BT TV Expert
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Message 4 of 4

Re: Youview 4K UHD Box fails to power on or even factory reset

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Hi @SteveP46 ,

Sorry to hear your set top box has stopped working. If you send me your account details via a private message I'd be happy to look into the problem for you and arrange a replacement as required. Thank you, 

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