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psp888
Aspiring Contributor
1,508 Views
Message 1 of 13

Youview G4, sound no picture

Just got the latest G4 youview box and works ok. But whenever the box boots up from cold I get no picture, just sound.  There is signal going to the tv because if I press a number I see the number on the screen.  Once I change to a different channel I get the picture back.

 

Any ideas?

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12 REPLIES 12
speedtrip
Expert
1,506 Views
Message 2 of 13

Re: Youview G4, sound no picture

My new G4 did that on 2nd power-on yesterday - fine during install & setup ... left for a couple of hours and no pic on power-up ... unplugged & re-seated HDMI at TV end and OK ... hmmmm, will it happen again later ?

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psp888
Aspiring Contributor
1,498 Views
Message 3 of 13

Re: Youview G4, sound no picture

is this a hardware or software issue...?

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andyjwoodhouse
Aspiring Contributor
1,490 Views
Message 4 of 13

Re: Youview G4, sound no picture

hi, i get this happening as well, no picture when first switching on but then picture appears when i change channels

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speedtrip
Expert
1,464 Views
Message 5 of 13

Re: Youview G4, sound no picture


@andyjwoodhouse wrote:

hi, i get this happening as well, no picture when first switching on but then picture appears when i change channels


New G4 box for you too ?

 

Is this a trend for a new batch shipping out in the last week or so ?

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andyjwoodhouse
Aspiring Contributor
1,450 Views
Message 6 of 13

Re: Youview G4, sound no picture

yes new g4 box received last thursday

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Seamaster
Aspiring Expert
1,427 Views
Message 7 of 13

Re: Youview G4, sound no picture

I've had this issue several times. Switching off and switching back on again usually sorts it out.
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speedtrip
Expert
1,425 Views
Message 8 of 13

Re: Youview G4, sound no picture

No recurrence yesterday evening ....

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smcbeath
Contributor
1,397 Views
Message 9 of 13

Re: Youview G4, sound no picture

My 2 weeks old box does this when i channel surf, at random, on a regular basis. Simple channel up and down fixes it though. At least i am not alone.

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Distinguished Guru
1,377 Views
Message 10 of 13

Re: Youview G4, sound no picture

I've not used this box but the problems you are describing were all present on 17.3 on the original box. I expect it will be solved when the next software release comes along.


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