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davedrizen
Contributor
5,096 Views
Message 1 of 19

Youview activation charge really a charge for the box

As I understand it the you've box to be supplied BT vision subscribers is the same as being sold in High street shops (humax). I also understand that this box will give the same  BT vision service that will available on the retail box ( subject a BT vision subscription ).

Why therefore is there a £49 activation for the boxes given as part of the subscription , where as the retail box are activated free.

As I would think that it would cost the same to activate either box to bt vision, this charge being mis-described as its really a charge to offset the cost that BT is having to pay to the manufacture. In other words is not really a free box but a subsidised cost box.

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18 REPLIES 18
drhowells
Recognised Expert
5,087 Views
Message 2 of 19

Re: Youview activation charge really a charge for the box

This is obviously the case, but as a company, BT are well in their rights to charge an 'activation' fee to some customers and not others. You are still getting the box for 1/5 the price of the high street version. You have the choice to pay the fee or buy the box for full price.
masona2
Recognised Expert
5,085 Views
Message 3 of 19

Re: Youview activation charge really a charge for the box

Because if one buys it retail it'll cost one two hundred and forty nine quid. Problem?

Rank - Mostly Harmless.
Distinguished Guru
Distinguished Guru
5,031 Views
Message 4 of 19

Re: Youview activation charge really a charge for the box

TANSTAAFL

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Cameron
Aspiring Expert
4,957 Views
Message 5 of 19

Re: Youview activation charge really a charge for the box

Have to agree with the op, they are kind of saying its for one thing, when really its for something else. I bit like how they are blaming the software faults on the digital switch over. I mean, nobody really believes thats the real cause do they? Software faults because of a new-fangled digitally transmitted signal? They will be blaming bad customer service on the computers being down next, oh hang on...

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jlh478
Aspiring Expert
4,940 Views
Message 6 of 19

Re: Youview activation charge really a charge for the box


@pottyperson wrote:

TANSTAAFL


So don't describe it as free then.

 

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drhowells
Recognised Expert
4,933 Views
Message 7 of 19

Re: Youview activation charge really a charge for the box

So, is everyone OK with the FREE Talk Talk box + £50 installation fee? ALL companies do this, not saying it is right, but they do. You have the choice not to take them up on the offer......
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minusdot
Recognised Expert
4,929 Views
Message 8 of 19

Re: Youview activation charge really a charge for the box


@jlh478 wrote:

@pottyperson wrote:

TANSTAAFL


So don't describe it as free then.

 


Have BT advertised their Youview service as free? From their webpage the price is clear:

 

How much will a YouView box from BT cost?

Great news! The YouView box (£6.95 delivery) from BT is included for new customers who take 12 month subscriptions to BT Vision Essential or BT Vision Unlimited package and either BT Infinity or BT Broadband. You'll just need to pay a £49 activation fee which includes optional 'powerline adaptors' to make it easy to set the box up yourself, but if you want one of our Engineers to set it up for you, this will cost an additional £35 (but with no delivery fee).

Existing BT Vision customers can get a YouView box for the same price - £49 for the box (£6.95 delivery but no activation charge) - by renewing their BT Vision and their BT Infinity or BT Broadband contract.

BT is proud to offer our customers the Humax DTR-T1000 YouView box, worth £299 from retailers, which has received excellent reviews over the last couple of months.

Distinguished Guru
Distinguished Guru
4,918 Views
Message 9 of 19

Re: Youview activation charge really a charge for the box

Exactly, minusdot. BT are by no means perfect, and their customer service is too often awful. But there is another side to the coin, which is so many customer complaints arising from the customer not taking due care. Then anyone here taking the trouble to explain the matter gets slagged of as a BT apologist.

 

That's life I suppose.

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jlh478
Aspiring Expert
4,890 Views
Message 10 of 19

Re: Youview activation charge really a charge for the box


@minusdot wrote:

@jlh478 wrote:

@pottyperson wrote:

TANSTAAFL


So don't describe it as free then.

 


Have BT advertised their Youview service as free? From their webpage the price is clear:

 

How much will a YouView box from BT cost?

Great news! The YouView box (£6.95 delivery) from BT is included for new customers who take 12 month subscriptions to BT Vision Essential or BT Vision Unlimited package and either BT Infinity or BT Broadband. You'll just need to pay a £49 activation fee which includes optional 'powerline adaptors' to make it easy to set the box up yourself, but if you want one of our Engineers to set it up for you, this will cost an additional £35 (but with no delivery fee).

Existing BT Vision customers can get a YouView box for the same price - £49 for the box (£6.95 delivery but no activation charge) - by renewing their BT Vision and their BT Infinity or BT Broadband contract.

BT is proud to offer our customers the Humax DTR-T1000 YouView box, worth £299 from retailers, which has received excellent reviews over the last couple of months.


It says there that the box is included.

 

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