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Message 11 of 19

Re: Youview and BT Vision a nightmare.

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OK. My broadband completely failed on Friday evening. Engineer came round earlier and replaced the ONT which was at fault. Vision seems so much better now so it looks like the failing ONT could have been at fault. Strange that I had full speed until it failed , though.
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Rubyrose
Beginner
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Message 12 of 19

Re: Youview and BT Vision a nightmare.

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Hi, please read my post by Rubyrose!

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tonywilliams
Contributor
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Message 13 of 19

Re: Youview and BT Vision a nightmare.

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Sorry what's an ONT?

Tony

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Colin_London
Recognised Expert
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Message 14 of 19

Re: Youview and BT Vision a nightmare.

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ONT = Optical Network Terminal - the box on the wall connected to the fibre. Yes - the OP is lucky enough to have FTTP.
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Arifax
Contributor
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Message 15 of 19

Re: YouView and BT Vision a nightmare.

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Apologies for butting in but I have just spent two days researching on the BT site and half an hour talking to a rep before switching from Sky to BT, and have been consistently told that you can have YouView OR BT Vision but no both.

 

What I really wanted was YouView and Vision Ultimate.

 

Yet here you seem to be discussing Vision on a YouView box.

 

Have I missed something?

 

Thanks.

Geoff
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jam2000
Expert
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Message 16 of 19

Re: Youview and BT Vision a nightmare.

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so you want two boxes? bt vision box and a youview box?
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Arifax
Contributor
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Message 17 of 19

Re: Youview and BT Vision a nightmare.

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No, I think I just want to be a bit less confused 🙂

I want free access to the BT Vision library but I also want YouView. As I understand it, YouView will give me ppv access with Vision "essentials" but not free access to he BT catalogue of old programmes and films.

Geoff
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jam2000
Expert
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Message 18 of 19

Re: Youview and BT Vision a nightmare.

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you can get the bt player on youview if you have bt broadband. then you can pay per show or go unlimited for £10 a month.
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Arifax
Contributor
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Message 19 of 19

Re: Youview and BT Vision a nightmare.

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Thanks. I've just ordered essentials and now the "chat" rep tells me I will have to cancel that order and redo it all if I want Unlimited!!

Are they on commission?

I think I'll try ringing tomorrow. I can't believe that any commercial organisation makes it that difficult to give them more money!

Ad I'm not convinced that so many of the chat reps are really called Betty 🙂
Geoff
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