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antonio111
Beginner
710 Views
Message 1 of 13

Youview availability

After a very long conversation with a helpful sales agent yesterday I was eventually told that I could not have Youview because they could not guarantee the service. The broadband speed has supposedly just been upgraded but i am in the middle of the countryside max distance for the telephone exchange and only BT will give me broadband so it is a bit frustating that i cannot have Youview from them. I realise I could just buy a box but I wanted to have access to the extra channels you have to pay for, am not bothered about catchup TV, can anyone please help with suggestions?

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12 REPLIES 12
cactusbob
Aspiring Expert
688 Views
Message 2 of 13

Re: Youview availability

What sort of broadband speeds are you getting?

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antonio111
Beginner
685 Views
Message 3 of 13

Re: Youview availability

About 1 meg

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drhowells
Recognised Expert
680 Views
Message 4 of 13

Re: Youview availability

You need at least 2/2.5 MB (3 ideally) to get BT Vision. They currently don't have any extra pay channels, but are meant to soon.
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antonio111
Beginner
675 Views
Message 5 of 13

Re: Youview availability

exchange has supposedly just been upgraded and tells me i should get 1 - 3.5 meg so will have to see if it improves, looks like i will just have to buy a freeview recorder, would have liked youview as it says sport coming next year.

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cactusbob
Aspiring Expert
646 Views
Message 6 of 13

Re: Youview availability

With 3.5Mb you would be ok with YouView. What exchange are you on? 

 

You can go here to find out

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antonio111
Beginner
602 Views
Message 7 of 13

Re: Youview availability

I think I am on the Old Colwyn exchange, (when I had the line put in there was confusion to whtether it would come from Old Colwyn or Dolwen so much so that i got threatening debt collectors letter for installation of a phone line which had not been installed) and I have checked the link and it says there are other broadband providers e.g. Sky and I confirmed this by checking on Sky's own site which in the past has always said bb was not available in this. I am now wondering if BT have updated the exchange but not their own records.

 

At least i now have an alternative if BT dies not come up trumps!

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antonio111
Beginner
593 Views
Message 8 of 13

Re: Youview availability

Found the link, it is definitely Old Colwyn.
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cactusbob
Aspiring Expert
560 Views
Message 9 of 13

Re: Youview availability

Looking at your exchange I see you can get TalkTalk. As far as I know TalkTalk will run ADSL2+ from their equipment, ADSL2+ should give you a faster line speed. TalkTalk can also give you YouView. Maybe worth giving them a call?

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antonio111
Beginner
534 Views
Message 10 of 13

Re: Youview availability

Cheers Bob, I have tried them and they say I am too far away from exchange, think I will wait till my contract runs out with BT and go back to Sky for TV but get my phone and BB off them too as will only work out at a tenner a month more than I am paying BT just for phone and broadband.
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