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Aspiring Contributor
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Message 1 of 7

Youview box broadband light

My bt youview won’t connect to broadband. Power is on but not broadband. I am using an Ethernet cable between hub and youview. My I have switched both router and youview on and off for a while. Broadband is ok to phone via wireless.

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Distinguished Sage
Distinguished Sage
477 Views
Message 2 of 7

Re: Youview box broadband light

@Carpetbagger1 

Try a different Ethernet cable.

Also check that the Ethernet cables are secure both ends, and the securing clip is not broken, as that is a very common cause of problems, as without the plug clicking into place, and being help by the clip, you will get a bad connection.

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Aspiring Contributor
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Message 3 of 7

Re: Youview box broadband light

New Ethernet fitted, box says waking up & wait. Should the broadband light be on at this stage ?

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Aspiring Contributor
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Message 4 of 7

Re: Youview box broadband light

Still no light, just keeps going through same process , wake up, wait , youview logo & wait
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Distinguished Sage
Distinguished Sage
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Message 5 of 7

Re: Youview box broadband light

It should still start up, even if there is no Ethernet connection, so it sounds like the box is faulty.

See if anyone else has any suggestions.

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Moderator
Moderator
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Message 6 of 7

Re: Youview box broadband light

Hi Capetbagger1 I'm sorry to see you're having problems with your Youviewbox. Can you try a factory reset choosing the option to keep your recordings? Post back and let me know if this helps?

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Aspiring Contributor
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Message 7 of 7

Re: Youview box broadband light

Hi, I had on line chat with bt faults and they asked me to try a few things without success. They are now sending new box out to me 

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