My bt youview won’t connect to broadband. Power is on but not broadband. I am using an Ethernet cable between hub and youview. My I have switched both router and youview on and off for a while. Broadband is ok to phone via wireless.
Try a different Ethernet cable.
Also check that the Ethernet cables are secure both ends, and the securing clip is not broken, as that is a very common cause of problems, as without the plug clicking into place, and being help by the clip, you will get a bad connection.
New Ethernet fitted, box says waking up & wait. Should the broadband light be on at this stage ?
It should still start up, even if there is no Ethernet connection, so it sounds like the box is faulty.
See if anyone else has any suggestions.
Hi, I had on line chat with bt faults and they asked me to try a few things without success. They are now sending new box out to me