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Newbie
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Message 1 of 4

Youview box cannot connect to the internet

Our youview box has suddenly stopped connecting to the internet. We have tried changing the connection from PowerLine to Ethernet cable but that did not work. We have tried a factory reset as recommended in other posts but that has not worked and now it is stuck in set-up as it cannot connect to the internet.

We would ring as I suspect we need a new box but the message on the contact page suggests not due to the virus and prioritising vulnerable customers.

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3 REPLIES 3
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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Youview box cannot connect to the internet

@ChrisG99 

Are all other devices in the house connecting to the Internet?

 

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Newbie
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Message 3 of 4

Re: Youview box cannot connect to the internet

Yes

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BT TV Expert
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Message 4 of 4

Re: Youview box cannot connect to the internet

Hi @ChrisG99 - please send me a private message with your telephone number and I will look at this now for you.

Thanks
Gavin

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