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Keithr2
Beginner
677 Views
Message 1 of 4

Youview box return

Cancelled BT Sport and TV yesterday, because of price increase without charge. Advised I would have to return youview box. I have had the box since November 2017, I understand t and c's were changed after 13th Dec 2019 and as I have had box prior to that I will not be returning item.

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3 REPLIES 3
Les-Gibson
Recognised Expert
666 Views
Message 2 of 4

Re: Youview box return

As you received the box before 13/12/19 then, as you say, you are not obliged to return it unless you received a replacement after that date (due to a fault maybe?), however BT have a legal obligation to offer you a recycling facility.


       
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Keithr2
Beginner
655 Views
Message 3 of 4

Re: Youview box return

Thanks for info. Hopefully BT will accept the situation.

TimCurtis
Guru
608 Views
Message 4 of 4

Re: Youview box return

@Keithr2 

Just remember that you are within your rights to keep it.

If there turns out to be an issue come back & we can get the BT mods involved to sort it for you. They're very good at resolving issues.

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