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Nthomas
Beginner
384 Views
Message 1 of 18

Youview box won't connect

For a few weeksy youview box won't connect to my router. Sometimes rebooting works but not today!! All other devices are working fine in the internet so I have no idea what is wrong....
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17 REPLIES
Distinguished Sage
Distinguished Sage
375 Views
Message 2 of 18

Re: Youview box won't connect

Welcome to this user forum.

 

How is the YouView box connected to the BT Home hub?

 

Have you tried a factory reset of the BT Home Hub?

 

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Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

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Nthomas
Beginner
369 Views
Message 3 of 18

Re: Youview box won't connect

Hi Keith It's connected by Ethernet cable. I haven't tried a factory reset, will I lose anything?
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Distinguished Sage
Distinguished Sage
363 Views
Message 4 of 18

Re: Youview box won't connect


Nthomas wrote:
Hi Keith It's connected by Ethernet cable. I haven't tried a factory reset, will I lose anything?

Factory reset only the BT Home Hub, not the YouView box.

 

You will only lose any personal settings on the home hub, it will not affect the YouView box.

 

Factory reset your home hub

-----------------------------------------------------------------------------------

Forumhelp (Private website) Lots of additional information and help.
You will need to be connected to your home BT Broadband connection to view it, or any links to it that I post on this forum.

0 Ratings
Keyinferno
Aspiring Expert
361 Views
Message 5 of 18

Re: Youview box won't connect


Nthomas wrote:
All other devices are working fine in the internet so I have no idea what is wrong....

Then that leans to a problem with the box, not the Hub, if its a Hub. Are you using a BT Homehub or third party router?

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Nthomas
Beginner
355 Views
Message 6 of 18

Re: Youview box won't connect

Im using a homehub. Tried a gactoeyvreset on the hub but no change.
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Nthomas
Beginner
354 Views
Message 7 of 18

Re: Youview box won't connect

Sorry that should read factory reset!
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Keyinferno
Aspiring Expert
310 Views
Message 8 of 18

Re: Youview box won't connect

If your using a BT T2100 press & hold the power button on the box until it turns off and it will soft reset. It will take about 2 minutes for the box to reboot. Then reboot the hub again.

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Nthomas
Beginner
306 Views
Message 9 of 18

Re: Youview box won't connect

I've done that several times over the last few days and still nothing....
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Keyinferno
Aspiring Expert
297 Views
Message 10 of 18

Re: Youview box won't connect

Then you may need a new box. But first get a mod involved. They can manually look at and analyse your setup. 

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