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Nthomas
Beginner
433 Views
Message 11 of 18

Re: Youview box won't connect

How done get mod involved?
0 Ratings
Keyinferno
Aspiring Expert
426 Views
Message 12 of 18

Re: Youview box won't connect

On here. A mod should read this tomorrow and ask you to contact them directly. 

0 Ratings
Nthomas
Beginner
416 Views
Message 13 of 18

Re: Youview box won't connect

Thank you
Moderator
Moderator
361 Views
Message 14 of 18

Re: Youview box won't connect

Hi @Nthomas,

 

I'm sorry to hear about the problems with your Youview service. Can you go to the following page "Can't watch or access On Demand"? Try the checks on that page please. If you still have problems afterwards, there's a live chat link on the same page that should get you the help you need. Let me know how you get on please and if you need anything else.

 

Thanks

 

DanielS

Community ModeratorDannyS
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Nthomas
Beginner
335 Views
Message 15 of 18

Re: Youview box won't connect

I've been through all the checks over again through by chat and they're sending an engineer.
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Moderator
Moderator
324 Views
Message 16 of 18

Re: Youview box won't connect

I'm glad to hear an engineer will go out on this.

 

I'd be interested to know what happens. Can you come back and let us know after the visit?

 

Thanks

 

DanielS

Community ModeratorDannyS
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
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Kudos”
Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You
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Nthomas
Beginner
300 Views
Message 17 of 18

Re: Youview box won't connect

I will do
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Distinguished Guru
Distinguished Guru
290 Views
Message 18 of 18

Re: Youview box won't connect

Out of nterest which Youview box and Home Hub are you currently using ?

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