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graywallis
Aspiring Contributor
838 Views
Message 1 of 4

Youview box

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We received our new YouView Humax box last week. It is fine when watching live TV but keeps freezing or losing signal when delayed. Similar problems occur with recrded channels. Our old BT Vision box worked fine.

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3 REPLIES 3
Moderator
Moderator
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Message 2 of 4

Re: Youview box

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Hi graywallis,

 

Thanks for posting and welcome to the forum. When this happens do you get any error codes or messages on the screen?

 

Thanks


Neil

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graywallis
Aspiring Contributor
699 Views
Message 3 of 4

Re: Youview box

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We contacted BT customer support and they suggested a factory reset. I think the box was erroneously also trying to use a TV transmitter with a marginal signal due to mis-interpreting the postcode we had entered. As a result we put a postcode in some 1000metres from the transmitter we use as well as doing a factory reset of the box and (so far) the problem seems to be cured.

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graywallis
Aspiring Contributor
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Message 4 of 4

Re: Youview box

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The problem remains unresolved. Discussions with BT continue.

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