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Robert77
Newbie
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Message 1 of 4

Youview+ box

I have a youview + 500gb box model name
dtr t2110/500gb/bt/hs
Model code 91-00512

The box was cycling between loading without ever getting to a usable state. I have entered maintenance mode and tried all the options;
Software reset, factory reset and internet/usb recovery using both keep and delete recordings. Is there anything else I can do. Is there a usb stock file?
Thanks
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3 REPLIES 3
Moderator
Moderator
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Message 2 of 4

Re: Youview+ box

Hi @Robert77 

Thanks for posting sorry you are having problems with your youview box.

From your post I'm not sure if this is a Youview box as part of a BT TV subscription or one purchased on the high street. It does sound like there is a fault with the box.

Thanks

Stuart

 

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Robert77
Newbie
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Message 3 of 4

Re: Youview+ box

It was purchased on the high street over a year ago I think.
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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Youview+ box


@Robert77 wrote:
It was purchased on the high street over a year ago I think.

Then BT would not be able to help with this issue, if its a faulty box.

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