Hi @W4llac3 and welcome.
I'm sorry you're having problems with the BTP-15000 error message .
Can you try the following steps to try and fix these BT TV errors:
It appears I've had this for awhile. I also checked if the box required a update, which it did.
I've updated and restarted, same issue.
Thanks for getting back so quickly @W4llac3,
We'll need to take a closer look at this. I've sent you a Private message explaining how you can contact the forum moderation team. Check here: https://community.bt.com/t5/notes/privatenotespage. Please drop me a reply with the details and we'll take it from there.