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neonplanet40
Aspiring Contributor
463 Views
Message 1 of 9

Youview internet channels not working

Hi,

We only recently got "upgraded" to the entertainment package which I didn't realise was internet channels. However they never work. Our infinity internet it fine, the youview box is directly connected to the home hub 4, and our iplayers etc work on the youview. BT customer service has been completely useless as usual, I just don't know what to do! Means BT sports doesn't work either.. I should have went with my gut and not renewed, but they offered this upgrade so thought why not.. No point if the upgrade might as well be non existant!!
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8 REPLIES 8
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EgreBot
Aspiring Contributor
443 Views
Message 2 of 9

Re: Youview internet channels not working

When you say they aren't working, what error do you get when trying to access the Internet channels?
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neonplanet40
Aspiring Contributor
434 Views
Message 3 of 9

Re: Youview internet channels not working

Hi, yes the error code is IPC 6023 Extra Channels Error

 

I have rang up BT before and they go through the whole resetting box, checking leads etc etc. I am not stupid when it comes to IT equipment in general but this error is really getting annoying.

 

It seems to be related solely to the Youview box. my internet is perfectly fine. A constant 80MB down and 20MB up BT Infinity 2.

 

Try again later and then it works okay again. Then randomly stops working again. The intermittance is the most annoying part. Thats what we get for joining BT who use the internet to deliver channels. . . .

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EgreBot
Aspiring Contributor
427 Views
Message 4 of 9

Re: Youview internet channels not working

Interesting, when you say it's connected directly, is that with a direct Ethernet cable or using power line adapters?

Check out this article from youview https://support.youview.com/articles/Self_Service_FAQ/How-do-I-resolve-IPC-6023
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neonplanet40
Aspiring Contributor
423 Views
Message 5 of 9

Re: Youview internet channels not working

Yes it is a direct ethernet cable from youview box to BT Homehub. Not powerline adapters. I have checked that article before.

 

All is fine on my end. (Or at least the things I have control off).

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BT TV Expert
BT TV Expert
402 Views
Message 6 of 9

Re: Youview internet channels not working

Hi,

 

If you PM me your account number / phone number then I will get someone to do a healthcheck on your Broadband line and equipment for you.

 

Steve

neonplanet40
Aspiring Contributor
398 Views
Message 7 of 9

Re: Youview internet channels not working

Hi Steve and thanks for your reply. 

 

I do not see any way of pming you? I ave clicked into your profile etc and there is no way of doing so there either?

 

Thanks

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Distinguished Sage
Distinguished Sage
388 Views
Message 8 of 9

Re: Youview internet channels not working

neonplanet40
Aspiring Contributor
382 Views
Message 9 of 9

Re: Youview internet channels not working

Thank you, I have passed my details to him.

 

Mark

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