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Contributor
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Message 1 of 5

Youview remote - some buttons not working

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I have an original Humax BT Youview box that has been playing up for some time (I turn it off and on before watching online channels to prevent buffering), but now the remote has some buttons that are not working.

 

I have tried the remote reset sequence but it is still the same. When I press some buttons the PVR light comes on and the box reacts, but with some buttons the PVR light does not light up, so I assume it is the remote that is at fault and not the box.

 

Will BT replace my handset? I am still paying the monthly amount for BT TV as I watch the rugby.

 

Any advice?

 

Regards,

 

Tony

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Aspiring Contributor
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Message 2 of 5

Re: Youview remote - some buttons not working

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Had this problem the other day. Turnef the box off at the wall for five minutes and it seemed to right itself.
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Message 3 of 5

Re: Youview remote - some buttons not working

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Thanks for your comment.

 

I have tried this several times, but as I have said the fault lies with the remote as the PVR light does not come on when I press a button. I have tried a friends remote that works ok and his PVR button lights up every button push.

 

Regards,

 

Tony

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Recognised Expert
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Message 4 of 5

Re: Youview remote - some buttons not working

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Presumably you've tried new batteries first.

 

I had my remote replaced by BT for free when it displayed similar symptoms to yours so just give them a call.

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Message 5 of 5

Re: Youview remote - some buttons not working

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Thanks Tim,

 

BT are sending me a new remote after speaking to them.

 

 

 

 

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