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listsd
Beginner
735 Views
Message 1 of 6

Youview software upgrade problems

Since the last software upgrade to my youview box, I have been suffering from the following problems:

 

  1. Catch up TV no longer working (simply won’t load programmes)
  2. No BBC red button available
  3. Intermittent transmission breaks from 1 or 2 seconds (blank screens) to several seconds (goes to “loading” screen)
  4. Intermittent pixelation even on strong signal channels
  5. Programme guide very slow to update/move within
  6. Very slow to start playing or delete recorded programs

I did report this via the official channels but got the usual "have you checked the cables" etc reply. Since this all happened immediately after the upgrade, I think that there's a very high chance it relates to the upgrade.

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5 REPLIES 5
BT TV Expert
BT TV Expert
688 Views
Message 2 of 6

Re: Youview software upgrade problems

Hello @listsd

 

Sorry to hear you are having some issues since the upgrade. If you would like to Private Message me your phone or account number, I'll be in touch to see how I can help.

 

In the meantime, I presume if you go to Settings > Software information > Update software there are no updates available to you?

 

Kind regards,

Martin.

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Moderator
Moderator
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Message 3 of 6

Re: Youview software upgrade problems

Hi @listsd Did you contact Martin about this and has the issue been fixed?

 

Cheers

John 

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listsd
Beginner
449 Views
Message 4 of 6

Re: Youview software upgrade problems

Yes, I have been in contact with Martin. We need to look at a few things so the problem is at present ongoing.

 

Thanks


Stu

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AdamD64
Newbie
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Message 5 of 6

Re: Youview software upgrade problems

Hi Martin,

 

I have exactly the same issue - can you or someone else also help me?

 

Thanks

 

Adam

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BT TV Expert
BT TV Expert
291 Views
Message 6 of 6

Re: Youview software upgrade problems

Hello @AdamD64

 

I'd be happy to help. Please Private Message your phone number or account number and I'll be in touch.

 

Kind regards,

Martin.

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