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BT TV Expert
BT TV Expert
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Message 21 of 28

Re: Youview ultra HD box not connecting to smart hub via Ethernet

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Thanks @harryzulu123.

Interesting. There is definitely something odd going on here as I'm seeing a Smart TV and Youview STB in the 192.68.0.0/24 address range.

Given what you have said, I would suggest just unplugging the powerline from the hub, set the set-top box to auto-connect in the network settings and let me know what happens.

BT TV expertGavinL
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harryzulu123
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Message 22 of 28

Re: Youview ultra HD box not connecting to smart hub via Ethernet

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Hi Gavin, yes very strange, I switched on the youview this morning and it was connected to the internet without me removing or switching off anything so did you do anything from your end or is it coincidence I wonder. This it what it does it connects fine for a few days then just disconnects randomly and I cannot connect again. Its connected to the internet now if you want to see what its showing on your side. I will remove the powerline anyway and monitor and keep you updated. Thanks again for your help. Thanks Craig
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BT TV Expert
BT TV Expert
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Message 23 of 28

Re: Youview ultra HD box not connecting to smart hub via Ethernet

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Hi @harryzulu123. Yes, I can now see the box connected on the address you state, last night it was connected to a 192.168.0.0/24 address.

If you leave the powerline in, the next time you have a connectivtiy issue, take a look at the network settings and see what IP address the box is showing, it is likely to be a 192.168.0.x address.

What I think is happening is your set-top box is sometimes being served an IP address from a device other than your BT Home Hub. If you do not have any other devices on your network acting as a DHCP server, it's likely to be caused by your powerline adapter bridging your home network with a neighbouring home network.

If this is the case, ideally you need to look at using a more secure set of powerline adatpers that do not allow this issue to occur, any of the BT Powerline adapters are safe from this issue (that's not a sales pitch!).

This would explain why it works for a period, and then you start seeing issues, as once you're connected to the right home hub, you are more likely to stay connected to (i.e. served an IP address from) that hub at IP address renewal time, but there are circumstances where if your home network is bridged, you can end up being served an address from a different DHCP server.

Let me know how you get on.

BT TV expertGavinL
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harryzulu123
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Message 24 of 28

Re: Youview ultra HD box not connecting to smart hub via Ethernet

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Hi Gavin, thanks for the investigation and device. I have a TP link powerline at the moment and had a talk talk youview box before and never had any connection issues with it so quite strange. One think I did notice in the BT hub manager for port 1 where the youview box is connected before when I couldn’t connect I only ever had 1 entry in here Humax 192.168.0.104 (static) and it’s greyed out and this morning when successfully connected I have 2 entries both the static one and a new green one human 192.168.1.76 (DHCP) which I assume is the correct IP. I will leave the powerline plugged in and let you know how I get on. Have a good weekend, thanks Craig
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Moderator
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Message 25 of 28

Re: Youview ultra HD box not connecting to smart hub via Ethernet

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Hi @harryzulu123 How has your BTTV service been over the last few days? Are you still getting the message that it is not connected to the internet?

Cheers
John

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harryzulu123
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Message 26 of 28

Re: Youview ultra HD box not connecting to smart hub via Ethernet

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Hi JohnC2,
Thanks for the follow up. All’s been fine since we last spoke with no internet connection drop outs or disconnections and I still have my powerline connected to the smart hub with no issues so far. Therefore BT tv is working fine now, I will let you know if anything changes.
Cheers
Craig
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Moderator
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Message 27 of 28

Re: Youview ultra HD box not connecting to smart hub via Ethernet

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Hi @harryzulu123 That's great news. Are you happy for me to close this off now for you? Obviously if anything changes and you need our help again you can post back.

Cheers
John

Community ModeratorJohnC
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harryzulu123
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Message 28 of 28

Re: Youview ultra HD box not connecting to smart hub via Ethernet

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Hi JohnC2,
Thanks that’s fine you can close this off now and I will let you know if anything changes.
Thanks again for all your help on this much appreciated.
Cheers
Craig
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