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Newbie
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Message 1 of 2

activation

hi, my youview box was supposed to be activated 2 days ago. i applied for the sports and the entertainment package.on recieving box it was set up quite easy. only sports channels are viewed at moment . have checked setting and connection to hub is working fine . entertainment channels are missing from my package . to get the channels i should be getting paid for, are comming up with now tv option against them . factory reset has been done and still the same is showing . channels available are showing 127 ,but only able to watch 4. tv aerial works fine thru tv . but no channels found when it is put thru youview box . is this technical problem at bt end or do i have a faulty box 

cheers for any help

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Moderator
Moderator
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Message 2 of 2

Re: activation

Hi @mrninja Welcome to the forum and sorry that you cannot view the Entertainment channels on BT TV. You have already reset the box and the Sports channels are working ok so I would like to have a look to see what has gone wrong here. I've sent you a Private Message with details on how to contact the Mod team.

cheers

John

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