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aj900 error on login bt tv app iphone

i am having a problem logging in on the app on the iphone bt tv

keep gettin aj900 error with BTID

with email login i get aj931 error

i have spoken in the online chat with someone and got fobbed off 4 days ago

he went through some setps <me resetting my password etc> to no avail and said tech support would be in touch within 48 hours he also said the app should work as its listed as active on the account

can anyone help me login in to the BTTV app please

kind regards and seasons greetings

dave

 

 

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Message 2 of 3

Re: aj900 error on login bt tv app iphone

Your BT ID is usually an email address - not to be confused with your account number.
Have you checked the guide to confirm your account is all set up correctly?
https://www.bt.com/help/tv/fix-a-problem/bt-tv-app/general/problems-logging-in-to-the-bt-tv-app-and-...

If that doesn't help, email me at tv.apps@bt.com including your BT account number in the email and I'll investigate.
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Message 3 of 3

Re: aj900 error on login bt tv app iphone

Hi @davepegram, did you get this resolved, or have you got in touch with the TV Apps team?

Cheers

John

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