A few ideas you could check.
Your subscription - has anything changed.
On your box go to Settings and check that it does have an IP address, if not then loginto your router and see if your box is shown as a connected device and has a unique IP Address (no IP clashes)
thanks for the reply, no subscription changes, the ip address is different to all the other numbers , the only thing i noticed really is the default gateway matches the primary dns number, is that normal?
That's not a problem, it just means that your box uses your router as it's primary dns, you could change it to another valid DNS address but it's not necessary to do so.
So The ip address of the box is 192.168.1.xxx ?
It sounds like your box is connected to the internet so either the Multicast stream is missing for some reason or your box is faulty.
Sounds like you need the help of a mod
ok thanks for your help, it's very odd I always thought that when programs we're recorded they were stored on the box but only the recording from freeview channels are accessible, the remote is very slow and doesn't work first press all the time either. I'll give the CS dept a call later see what they can do, thsnk you again for your help
They are, they're stored on a hard disk drive.
Perhaps I've misunderstood, I got the impression that you couldn't even view the BT channels, are you saying that you can view them but not record them?
when i go on to the menu of my recordings there are no pics of the programs like there used be. very odd
That sounds like a software issue, have you checked for updates? It could be that an attempt to push an update failed leaving you with corrupted software