Been watching BT TV through my browser on my laptop fine for the past year.
I moved house last month and transferred phone/broadband and tv over fine (eventually).
Just tried to watch bt tv through my browser and now get the message:
"BT TV isn't available on this account
The transfer completed a couple of weeks ago.
Before you ask me to phone BT, I just did that and wasted several minutes of my life informing the BT person that there was not a problem with my line, there was not a problem with my internet connection and clearly the problem lies with BT's systems somewhere. They still insisted on doing line tests that were going to take several more minutes so I just hung up.
Can anyone advise on the most efficient way to get this resolved - I'd rather taking a long walk off a short pier then try to explain to whoever answers my phone call again that this is clearly not a line or connectivity problem.
Welcome to the forum and thanks for posting. I am sorry that you have been left without access to BTTV. From what you have posted here, there could be a couple of reasons for this problem.
It may be because the transfer of your TV service was not included in your home move order, or it could well be that something had gone wrong with the order and it has remained incomplete on our end. Either way I will be able to shed some light on the situation and fix it.
Please drop me an email by completing our contact forum. Click on my username (SeanD) and you will find the 'mods contact link' under the 'About me' section of my profile.
Exact same happening to me has been since i signed up for bt tv if bt tv isn't on my account how come i can view the channels on my bt tv youview box?