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mabrookes
Contributor
17,283 Views
Message 1 of 7

netflix wont login

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I have a netflix account already, and used to use it with talktalk youview all the time.

 

Since going to BT we have been busy, and also moved house, so havent really used the TV much but have now tried to use netflix over the christmas period. Everytime I try and login it just says there is no account associated with that email.

 

I have deleted and carefully typed back in both email and password over and over, several different times, and each time it is the same. It works perfectly on 2 laptops and 2 phones and I have logged out and back into all of them to make sure.

 

The problem only happens on BT youview, is anyone else having/had this problem?

6 REPLIES 6
siteguru
Expert
17,253 Views
Message 2 of 7

Re: netflix wont login

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No. My Netflix account works fine on my BT YV box.

Thanks
Ian
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Seamaster
Aspiring Expert
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Message 3 of 7

Re: netflix wont login

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Same here, works fine across all my devices including BT YouView.

 

You could try resetting the YouView box, I suppose.

barringtonk
Aspiring Contributor
17,198 Views
Message 4 of 7

Re: netflix wont login

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Had exactly the same problem.
I solved it by accessing the hidden menu.

1. Open Netflix app
2. On remote press up up down down left right left right up up up up up up

That should display the hidden menu.
Select log out

Then log back in again

Worked for me!
GarethW
Expert
17,184 Views
Message 5 of 7

Re: netflix wont login

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Yeah, it was the solution above that worked for me too.

 

Don't choose to log out of all devices though. 

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mabrookes
Contributor
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Message 6 of 7

Re: netflix wont login

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Hey, thanks for the reply - sorry for the delay I was busy and havent had chance to respond.

 

That worked for me. I didnt want to reset the box at the moment as there are recorded things to watch still that I never have time for so thanks.

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Clair
Newbie
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Message 7 of 7

Re: netflix wont login

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I can't thank you enough. Have now been able to fix the problem using the hidden code. Don't suppose you know the winning lottery numbers? Thanks

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