cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
pumpkin0193
Aspiring Contributor
2,041 Views
Message 1 of 4

no sound on BT youview

Go to solution

Keep having no sound on Youview, have to switch power off and on to unit , then sound is ok, sound is not off on youview controller. Sound ok on terrestrial channels on TV. This is really anoying  as it takes youview time to restart. If the youview box is at fault, who changes it?

0 Ratings
Reply
3 REPLIES 3
Anonymous
Not applicable
2,001 Views
Message 2 of 4

Re: no sound on BT youview

Go to solution

I can't be certain but I think I'm right in saying that if the box is faulty and you're in contract, or if the box is less than 12 months old then BT will replace FOC. The same applies (I think) if you are out of contract but are willing to sign up to a new one (contract)

0 Ratings
Reply
Gemma_P
BT TV Expert
1,955 Views
Message 3 of 4

Re: no sound on BT youview

Go to solution

Hi @pumpkin0193 sorry to hear you are having problems with your Youview box, if you PM me your details I can arrange for a replacement box to be sent to you. Thank you,

0 Ratings
Reply
pumpkin0193
Aspiring Contributor
1,914 Views
Message 4 of 4

Re: no sound on BT youview

Go to solution

thanks Gemma, new box on its way>

0 Ratings
Reply