cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
annette1066
Beginner
454 Views
Message 1 of 8

pixelation and jumping live but recordings ok?

Go to solution

for the last few weeks our tv picture live on Youview is pixeling and jumping, it has been getting worse and is now completely unwatchable.

Luckily we dont watch much tv live.....and when we record a program, it records fine

i have checked all of the cables and they seem fine, restarted the box but it's still the same

anyone have any other ideas i can try?

0 Ratings
Reply
7 REPLIES 7
gomezz
Recognised Expert
435 Views
Message 2 of 8

Re: pixelation and jumping live but recordings ok?

Go to solution
DTT (Freeview) channels or internet (BT TV channels etc) or both?
0 Ratings
Reply
annette1066
Beginner
415 Views
Message 3 of 8

Re: pixelation and jumping live but recordings ok?

Go to solution

it's on all channels

watching catchup TV on the box is fine as well, it's just live with the problems

0 Ratings
Reply
gomezz
Recognised Expert
408 Views
Message 4 of 8

Re: pixelation and jumping live but recordings ok?

Go to solution

@gomezzwrote:
DTT (Freeview) channels or internet (BT TV channels etc) or both?

But which is it?

0 Ratings
Reply
annette1066
Beginner
381 Views
Message 5 of 8

Re: pixelation and jumping live but recordings ok?

Go to solution

it seems to be fine on the BT channels (the ones i subscribe to)

the problem is with the freeview channels

0 Ratings
Reply
Moderator
Moderator
366 Views
Message 6 of 8

Re: pixelation and jumping live but recordings ok?

Go to solution

Hi @annette1066 

Welcome to the Community and thanks for your posts!

Sorry that you're having problems watching the freeview channels on your BT TV service.  Have a look at this link for some help >> Bad quality or missing Freeview channels on BT TV <<

Post back and let us know how you get on with this.

Cheers,

Robbie

0 Ratings
Reply
annette1066
Beginner
357 Views
Message 7 of 8

Re: pixelation and jumping live but recordings ok?

Go to solution

thankyou, i have checked an our area is having planned engineering works....it says

"Possible weak signal "

 

so must be that!  I guess it will fix itself over time when they are finished

 

thanks for your help

0 Ratings
Reply
Moderator
Moderator
353 Views
Message 8 of 8

Re: pixelation and jumping live but recordings ok?

Go to solution

@annette1066  You're welcome.  Keep us posted how things go Smiley Happy

Cheers,

Robbie

0 Ratings
Reply