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If you have completed your initial BT YouView contract with your original box, then the box is yours to keep. Just ignore the messages.
Hi @sirjamesp welcome back to the forum and thanks for our feedback about the letter about the return of your Youview box. What @Keith_Beddoe says is correct and they equipment is returned for recycling. You will not be charged. I'll feedback your comments on the letter.
The same thing applies to emails sent to those cancelling their service after contract date - an acquaintance of mine had this, though I'm not sure what they did.
The email and online systems should say "If you're out of contract, you may return your BT Youview for it to be recycled, or you may keep it for your use with Youview".
Why is the implication that if the box isn't returned the user will be charged? Why don't BT get these easy things correct.
Ok your broadband contract was up but was your BT TV contract inline with it or was it still part of a 12month contract?
Just be sure that your BT TV contract has run it's coarse and that you are on a rolling 30day contract for it.
As you are no doubt aware, because you have posted about this previously, it is an automatic computer generated message to all BT customers who want to end their contract regardless of whether they are in the minimum term contract or on the 30 day contract.
The computer system would appear not to be set up to differentiate between those in the minimum term or the 30 day contract which is probably the reason you received it. I doubt that the intention is to "mislead" the customer more likely to save the customer from unnecessary charges should they still be in the minimum term contract.
As was pointed out on the previous threads and by the moderator on this thread, provided you have completed the minimum term contract you will not be charged for the equipment.
The moderator has mentioned that he will feed back to the relevant department so hopefully they will change the content of the automated message to differentiate between the two possible contracts/customers.