"Return your youview box or you will be charged"

[gg30340]

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@sirjamesp wrote:

.... it would be a simple matter to amend the automated message to clarify that you only need to return the box if you are cancelling your contract before your term is up.

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Which is what hopefully will happen when the moderator feeds it back.

[Shimmy]

Thanks for the helpful information, I am considering ending my TV contract and the recent increase gives me the option. I have had a Vision Box for years and I now assume I can keep it? BT should make this clear to anyone who opts out of their contract. I realise this won’t happen anytime soon

[GarryJ]

I have a similar situation where a couple of weeks ago, I phoned BT about a possible upgrade to my broadband, which I have to add I did not go ahead with, the customer services person I spoke to went through my whole contract with me but I said leave it for now until I have decided on everything. I then received an email saying my contract had been renewed and a new 4k box was being sent out to me which I did not want. Thanks to the community people here, the said renewal was cancelled but the box was still sent as there was not enough time to cancel this, I had a bag sent to me to return the box, which I did through Parcelforce, and I can see through the tracking number I was given the box arrived back at BT Returns earlier this week and was signed for, despite this I am still receiving messages saying that I have not returned the box, maybe its just a case of it not going through the system yet, but will have to keep checking on this before getting in touch with BT again

[Shimmy]

Hi Gary, You had a really poor experience and I am pleased the Community were able to help you resolve it. Let’s hope you get a positive acknowledgement about the return of the box. When I spoke to Customer Service and said I may leave because of the proposed price increase of the TV package she said if I accepted a new contract I could have it the old price. I never like this tactic, this will definitely mean I will cancel shortly.

[Shimmy]

Hi
Cancelled my BT Tv today, the guy I spoke to said because I had been a good customer I can keep the box. He did offer me a better deal but no pressure at all.

[gg30340]

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@Shimmy wrote:
Hi
Cancelled my BT Tv today, the guy I spoke to said because I had been a good customer I can keep the box. He did offer me a better deal but no pressure at all.

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If you are out of your minimum term you can keep the box whether you have been a "good" customer or not! It is yours to keep because you have paid for it during the course of your minimum term.

[Shimmy]

I did realise that but was quite happy to end that TV deal on a positive note! 

[RobertChalmers]

Is this still the case. I've cancelled BT TV recently and have received the same demand.

[Keith_Beddoe]

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@RobertChalmers wrote:

Is this still the case. I've cancelled BT TV recently and have received the same demand.

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How long ago did your contract start?

[RobertChalmers]

About 5 years ago