Does anyone know what that message actually means and what I can do about it please?
It further says 'visit bt.com/tverrors' for further help and that URL gives precisely none as it says ' "SOFTWARE UPDATE" was not found and isn't one of our known errors'
Cycling the power made no difference what so ever
Solved! Go to Solution.
Did the message start occurring after you are going to Youview Settings Software Information and selecting the Update Software button.
OR is it occurring when using the remote control to bring the Youview box out of standby mode
OR is it occurring when the Youview box is restarted by the 8 second button press soft reset
OR is it occurring when the Youview box is power cycled ?
Did the message include the words .. at this time or similar .
I ask that because there are software updates in progress which Youview have said will be phased
I had a look at the web page that you quoted.
That web page has a search box option for any error codes . Typing a message text rather than an error code into the box will give the response you got.
When I had a look at the page there was below the option to search for error codes a section that said
If you don't have an error code, there's a list of other problems below, with help on how to fix them.
The first one "going to Youview Settings Software Information and selecting the Update Software button. "
And that web page just says no answer for that problem and there is no error code
I really don't want to do a factory reset as I'll lose all recordings
Thanks for clarifying @Stevek1311
given that the Youview box is functioning at its current software level and that the update announced by Youview is being applied in phases I suggest no action at this stage .
Ta, will try those and report back
(Though last time I tried to get those the box for some weird reason didn't offer them)
Option 1 may have fixed it thanks
it's cleared the immediate 'We cannot' issue but then when I went to the update software screen it immediately said 'all downloaded, restarting' which wasn't great. It's now gone back to 'we're already running the latest (when it isn't) but that's a separate issue
Going to mark this as solved
Well I tried to mark it as solved but then I got this: 😠
Request Entity Too Large
The requested resource
does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit.
Just two quick points
The site error was related to cookies, clearing all BT cookies and cache and that fault has gone
The post John marked as the solution was actually the wrong one, it's Tim's post 5 that is the solution