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AlanS
Aspiring Expert
481 Views
Message 1 of 3

received wrong youview box

Hi
I was a long term Bt Vision customer of several years and switched to Bt Youview in April. However, from reading the sticky regarding the g4 box in this thread I believe I have been sent the older box and wish to swap it for the newer version as I am a new customer to Youview. Is this correct?
Thanks
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2 REPLIES 2
ney
Expert
477 Views
Message 2 of 3

Re: received wrong youview box

Not sure if you can swap boxes untill you contract is up. I upgreaded my BT TV package at the start of February  the same week before the new G4 box came out and BT sent me the older Youview box like the retail box I already had.

Also at end of your contract they may let you keep the old Youview box and send you the new G4 box.

Im going to see if BT will send me the G4 box come the end of the year when I phone to renew all my BT packages.

I may even see if they will send me the Home Hub 5 as im still using the Home Hub 3

 

Darren

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AlanS
Aspiring Expert
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Message 3 of 3

Re: received wrong youview box

On Sunday 23rd February, we launched the new YouView+ box from BT. This is the smallest YouView+ box yet and will be sent to new customers signing up to YouView from BT...

Am I not a new customer signing up to Bt Youview?
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