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hannes1
Beginner
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Morning we received a new box but the pic is not good pixelation dropping freeze for a short while .We chnged arial cable 2 times hdmi cable still no efect check the signal strenght its says 98 100%  arial conection feels abit loose on the back of the box if plug strait in tv its perfect  any idee,s  thanks 

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RobbieMac
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Moderator
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Hi @hannes1

Welcome to the Community and thanks for your post!

Sorry for the problems you're having with pixelation on your BT TV service.  Have a look at this link  >> Bad quality or missing freeview channels on BT TV <<

Post back and let me know how you get on with this.

Cheers,

Robbie

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