Recordings are usually ok but in the last few days when I come to watch the recordings I find that only the 1st minute or 2 has been recorded. Nothing else scheduled at the same time, no indication of why, doesn't appear to be a failed recording and the broadband connection seems ok. Sowhat is going wrong. Several are on series record and previous episodes have been fine.
Yeah this has happened to me also last night! I notice the box had a software update the night before so is it a problem with that maybe?
Very annoying, it was also recording the grand prix but still would only play about 2 minutes even though it was telling me it was recording!!
There are a few instances of what appear to be similar short recordings scenarios on the youview community.
The advice from the Youview rep on that forum was for the people to provide further details - ie
In the meantime, there are a few health checks that you could try first:
I've had this last night on 2 recordings.
Played for about 2 minutes then stopped and said playback ended. On both occasions I restarted the playback and all was OK
Annoying but thankfully programs were fully recorded (unlike the footie on Btsport which required a reboot to get working)
Really sorry for the problems you are having. Our TV guys are very keen to understand what is happening so we are hoping you can provide more information. The info we need is just like the information Zulu has highlighted from the YouView community.
Just to confirm,
If you could post the answer here, that be really helpful.
I have noticed the same problem. It started sometime end of October/beginning of November. Some recordings still show as recording but they have definitley stopped, some say Part Recorded, some look fine but when I play them back all I have is 1 or 2 minutes, and some (not many) are OK.
And just to make it even more wierd, sometimes when I play the recording a second time it works fine.
Has anyone managed to fix??
For info the recordings include:
Have I Got News For You - 7/11 - BBC1 HD
Marvel Agents of Sheild - C4 HD
Just Going Out - 7/11 - BBC1 HD
Various Fanily Guy episodes - BBC3 HD
I am getting exactly the same, i.e. some show red light on front for duration of show but only records around 2 minutes, some show as completed but when played back stop after approx 2 minutes, then if replayed again play all the way through.
Recordings Part Recorded include Citizen Khan 7/11 BBC1 HD, 2minutes only recorded despite recording light on for 30 minutes and Collison 6/11 ITV3 SD.
Recordings completed include Collison 5/11 ITV3 SD, playback stopped after 2 minutes, but then played all way through if restarted from beginning.
It is consistent in that errors occur just after the 2 minute mark.
Signal Strength on BBC2 HD is 57% Quality 100%, ITV3 Strength 46% Quality 100%
Device is DTRT2100, Manufaturers Software is 20.9.0, Component S/W is 2.8.18, Platform Configuration is 1232, ISP Configuration is 220 and finally disk space is 95% free.
Recording made earlier in October were fine, no errors and include Dr Who BBC1 HD 11/10 and 18/10.