Yes they do monitor the forums. I have been contacted personally by one of the mods regarding this issue. Mine is very similar in that it happens a few times and then is OK for sometimes weeks. They assured me they were investigating.
Same problem here was told by BT to reset box but would lose all recordings which I,m not willing to do as would end up in a divorce as a lot of wifes programmes recorded
Thanks BT for almost ruining my Saturday night!!! Because of the unreliability of my YouView box to record properly since the upgrade, I left it on the channel I was going to watch. When I came to play it jumped to live TV and would only partially rewind back. I checked the recording I had set also and sure enough only 2 minutes had recorded.
If the BBC had not put my programme up on iPlayer so quickly, then my night would definitely have been spoiled.
Anyway, here are the details for your techies to see.
Strictly Come Dancing, BBC1 Scotland HD, 18.30 20/12/14
Signal Strength 41%, Signal Quality 100%
Software version 20.9.0
Only that was recording
Happens quite alot. Either two minute recording or "play back has ended" roughly every two minutes. But can fast forward past to watch some more until next "play back has ended" message.
Box behaves normally otherwise, some sluggishness perhaps
58% hard disk space left.
I really hope something can be done about this.
I watched Graham Norton show yesterday and it was stopping every two minutes yet this morning I watched Atlantis and it played with no issues. This freezing issue started at the at the end of November and has been spoiling my viewing but is it a BT issue or the bbc. I contacted BBC and they responded that they could find no problem on their side but I'm not so sure.
With regard to my last post the respn I say is it a BBC issue is because I am not having the problem with other channels
Further to my last email. Atlantis on BBC 1 Scotland HD recorded only two minutes, too. Recordings on SD channels seem to be OK or it may just be coincidence. I will record on SD for the meantime and see if there is any difference.
P.S. Could someone from BT please respond, so that we know our posts are being seen.
Hi, the problem seems to be getting worse. All recording from this weekend failed with only 2 minutes recorded. These were all on BBC1 and 2 HD and included both Strictly shows on Saturday, The Apprentice on Sunday, and MOTD2. A new behviour manifested itself on Sunday. I tried to watch MOTD2 while the program was still recording. The start and end times looked fine but the recording said 'Playback Ended' immediatley - with no recorded picture at all. Then I found the pause/rewind functions wouldnt work. After much cursing I deleted the MOTD2 recording as it was pretty useless and lo and behold, pause and rewind started working again.
Form reading other posts it seems this is a YouView problem rather than a BBC/BT/Freeview issue. However, unfortunately for BT they've hitched their offering to Youview and I'm rapidly approaching the point where I'm going to cancel BT TV and they have the Youview box back.