we are new bt customers, we were switched on to bt infinity/youview the whole package, last friday 1/02/13.
we were quite excited, we had freesat before this and talk talk phone and broadband, but now we wished we hadn't switched. The engineer came out late morning and almost immediatly informed us that he cant install the youview. because bt do not install it, we must. then he said we do not have the right aerial. the engineer connected the fibre optics, then basically downed tools and left saying "it was not his department" we were soooo angry.
On the bt website there is a demo video showing you exactly what the engineer will do and what we were to expect HA! HA! showing you how the engineer sets up the youview (which they dont do apparently) this is a terrible way to premote bt. the engineer said we were misinformed and so was he. bt should have made sure we had the right aerial. then the engineer would have been aware of this and so would we have been. we had to buy a new aerial and climb up a ladder to install it, then we set up youview ourselves. we are discusted in the unproffessionalism of all of this.
now after all that the youveiw keeps freezing 2 or 3 times a day.
we pay £55 a month for this service. we should be getting paid for this service more like as we set it up.
It is so annoying when that happens, lets hope they are trying to correct this and other problems otherwise as soon as peoples contracts are up, they will be leaving bt. I do love the features on youview, I love the demand past films/episodes of programmes, and theoretically the concept of youview is clever and innovative. i hope our experience of B.T. and all that comes with it is better in the future.