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theandrews
Newbie
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Message 1 of 4

yvm105 error with my new youview box

My father just received his youview box today and the above error appeared when I tried yo use bbc iplayer. I have tried all the other on demand options and they work successfully.  I tried the suggestion mentioned on a previous message by switching off and counting to 10 then going into device management.  Still not working. Please help.

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3 REPLIES 3
Distinguished Guru
Distinguished Guru
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Message 2 of 4

Re: yvm105 error with my new youview box

Interesting that currently the BBC has this message

 

http://iplayerhelp.external.bbc.co.uk/tv/connected/youview-error-yvm105

 

YouView – Error message YVM105

We’re aware of an issue where some people can’t access BBC iPlayer on their YouView set-top-box and see the error message “YVM 105”.

If this happens to you, try restarting your YouView box.

If restarting doesn’t solve the problem, contact YouView Viewer Support to perform a Maintenance Mode Recovery. This process involves a few steps, so we strongly recommend you don’t try it on your own.

 

I've raised a question on the Youview community forum

 

https://community.youview.com/youview/topics/bbc-iplayer-problem-on-youview

 

 

Meanwhile its probably worth checking for any software updates or Player updates on your youview box as new boxes may require a series of updates to bring them fully up to date.

 eg

 

  1. Press the YouView button  on your  remote
  2. Select Settings
  3. Select Device Management
  4. Select Software Update
  5. Select Get Update
  1. Press the YouView  button on your  remote
  2. Select Settings
  3. Select Device Management
  4. Select Update On Demand Players
  5. Select Check Now
  6. Select Finish

 

 

& possibly doing a further power off and restart afterwards.

 

 

 

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BT TV Expert
BT TV Expert
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Message 3 of 4

Re: yvm105 error with my new youview box

Thanks for reporting,

 

We have raised an incident with youview and the BBC.

 

Cheers

 

Steve

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BT TV Expert
BT TV Expert
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Message 4 of 4

Re: yvm105 error with my new youview box

This should now be resolved. Thanks for your patience.

Steve
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