• Community
  • Community
  • Announcements
    • Announcements, Guides & Community Updates
    • The Lounge
    • BT.com & Community
  • Broadband
    • ADSL/Copper broadband
    • BT Fibre broadband
    • Broadband Extras & Apps from BT
    • Home setup, Wi-Fi & network discussions
    • BT Devices
  • BT TV
    • YouView from BT
    • BT Sport on TV, Online player or App
    • TV Content including BT Sport
  • Landline & Mobile
    • Landline
    • BT Mobile
  • Email
    • Email
  • Billing
    • Bills & Packages
Sign In Forum Help

Search

  • BT Community
  • /
  • Search

Search the Community

Showing results for 
Search instead for 
Did you mean: 
Search Options
  • Subscribe to this search's RSS Feed
Advanced Hide Advanced
  • Posts
  • Users
  • Places
Advanced Search Options
Search Modifiers:
You can apply modifiers to the terms you enter in the search field.
Use quotes to search for an "exact phrase".
Use the plus sign to search for +one +or +more +words.
Use the minus sign to -exclude -certain -words from your search.
Limits search results to topics that have no replies.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
3,000 results
Sorted by:
Best Match
  • Date
  • Views
  • Kudos
  • Replies
  • Best Match

New build struggles

by Cantona86 in The Lounge
‎03-11-2019 7h24
‎03-11-2019 7h24
Hi there. Thanks in advance for any help and opinions. I recently moved into a new build property. Before moving I asked the usual questions can we get broadband do we have a connections has anyone e...
Show results in replies (4)
  • ...ith Openreach. Try http://www.skyuser.co.uk/forum/ Also bear in mind that many new build p...
  • ...The new build site is all on standard speeds which is a little annoying but right now I'd take a...
  • ...oday 2 months down the line after countless phone calls to bt etc I've been told by openreach new build...
  • ...penreach during the site build. In a worse case scenario, they may not have installed any ducting, so y...

New Build Home Address/Postcode Not Recognised

by jdb1 in Bills & Packages
‎05-06-2018 6h00
‎05-06-2018 6h00
I am moving into a new build house in a week, but BT's website does not recognise my postcode or address. The house apparently has fibre wired from the street into it (I've seen the fibre optic c...
Show results in replies (1)
  • These installations are dealt with by a special team on 0800 587 4787. Its not possible for the B...

Installation at New Build

by simonlander in Bills & Packages
‎06-12-2017 13h17
‎06-12-2017 13h17
...ame post code and same BT Exchange. Next door is a new build - so i caontacted BT on 22 June (yes i know the date as i keep records of all conversations for services and what was said etc) to ask t...
Show results in replies (1)
  • Hi @simonlander,   Thank you for taking my call today. I'm sorry for the delay in get...

New build house and position of BT hub

by bobwilly in Home setup, Wi-Fi & network discussions
‎01-08-2018 17h40
‎01-08-2018 17h40
Hi guys. I hope somebody can help me with this. I'm buying a new house and have been informed it will be fibre to the property. I understand the entry point and therefore the master socket  w...
Show results in replies (1)
  • ...orrectly then.....I need to ask the builder to run an ethernet  Cat5/6 cable from the fibre m...

Connection to new build

by dcdick in Bills & Packages
‎16-07-2017 17h37
‎16-07-2017 17h37
We are on the verge of moving to a new bungalow...............Infinity is not available at the new address (bungalow too far from street cabinet)   BT Connections can only offer ADSL @ £1...
Show results in replies (6)
  • Re: Connection to new build   [ New ]     Options &n...
  • ...here. For a start it's a New Build so will require a NDVR Installation. That's, New D...
  • ...ost code is all well and good but as it's a New Build it might not be looking at the that specific s...
  • Re: Connection to new build     Options   on   ‎18-07-2...
  • ...bsp; The problem I have is that in our current property (new build back then when broadband was in i...
  • Once your line goes live, the databases may take a couple of weeks to update, and if you're connect...

New Build FTTP - No straight answers!!!

by Indy5 in BT Fibre broadband
‎14-05-2018 11h43
‎14-05-2018 11h43
Hi I wonder if anyone can please help or pass on any advice at all. We moved into our new home on Thursday the 29th of March. This is a new build house by the developer Dundas Homes. This is in a d...
Show results in replies (1)
  • ...entioned in the article and that is for new build premises where the developer is still on site. I don't h...

New Build FTTP/H in Utility Cupboard

by dragonx41 in BT Fibre broadband
‎25-09-2018 10h34
‎25-09-2018 10h34
Hi All Wonder if any one can assist?  I an activating today and the BT ONT (Huawei 1 Port all in One enclosure) is in the utility cupboard which has the Boiler and Water Tank and Washine Machin...
Show results in replies (1)
  • Powerline adaptors should work, they are designed to extend the LAN but can be used for the WAN.

New build set up query

by Samtiff in Home setup, Wi-Fi & network discussions
‎30-10-2018 7h52
‎30-10-2018 7h52
I have just moved into a new build which has a BT ONT installed in a cupboard in the hall. There seems to be a master socket next to the ONT. There is also a media panel in the living room with a s...
Show results in replies (1)
  • ...0Factsheet.pdf So all the connectors are inside, nice and neat. Unless the builders have f...

New BT line in new build Annexe

by Rajeshsaryu in Landline
‎21-09-2018 8h30
‎21-09-2018 8h30
...hat this is for a new build that is on same land as current house. They don’t understand this. There is no physical line to the Annexe. I even suggested if they leave ducting and cable is get the build...
Show results in replies (2)
  • ...builds. https://www.ournetwork.openreach.co.uk/property-development.aspx?utm_source=furl-new...
  • Is this 'annex' going to be a separate address listed with the Post Office , or a detached build...

another New build question

by keithheazle in Bills & Packages
‎08-11-2017 20h25
‎08-11-2017 20h25
HI Marpate.       I am having similar frustrating issues I have just completed a new build on a plot of land. The phone and broadband are connected to a mobile home on t...
Show results in replies (1)
  • @keithheazle A home move is not what is needed, its an Openreach relocation task only, not BT Ret...
  • « Previous
    • 1
    • 2
    • 3
  • Next »