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bmx_2009 error

by Cycler51 in General email queries
‎13-06-2025 18h19
‎13-06-2025 18h19
...equested), then that my account was suspended, and that I should contact the helpdesk quoting an error bmx_2009.  This really is unfathomable, can someone explain in plain English what the problem is...

Termination charge

by lchn93 in Bills & Packages
‎02-11-2024 3h59
‎02-11-2024 3h59
...on’t charged me for ending those service early which is correct, because my BT contract has expired, but there is £18 termination charge for broadband, what is that for? I was already taken payment i...

Re: Email ceased

by Gfleming101 in General email queries
‎24-01-2024 18h18
‎24-01-2024 18h18
Hit there. Regarding logging into the endless loop at the sign in page for emails and also the BT email app. Both of these I cannot log into. Absolutely fine for over ten years then one day a few w...
  • Tags:
  • bt app
  • Email ceased
  • endless loop log in email log on page
Show results in replies (1)
  • Are you a current BT Broadband customer or are you paying for your email through a BT Premium e...

Re: email account due to be downgraded no idea why

by hicksid in General email queries
‎22-09-2022 19h39
‎22-09-2022 19h39
Hello, I too have this problem with one of my email addresses. This address is one of my 'managed email addresses' so I do not understand why its marked as 'to be downgraded'. Are you able to a...
Show results in replies (1)
  • ...mail/why-has-my-bt-email-address-been-suspended-or-deleted-#:~:text=This%20happens%20when%3A,Premium%2...

Cannot login to E-Mail or MY BT

by muzy in Archive Staging
‎30-06-2021 18h28
‎30-06-2021 18h28
...ail if I set it up using Outlook, it is just the webmail that doesn't seem to work, and the error message only says "Something went wrong. Please try again." I have also tried to login to MyBT and t...
Show results in replies (2)
  • Are you a BT Broadband customer or paying for your email through a BT Premium email account? A...
  • ...efinitely from BT as I have had one before (if you dont log in during a set period of 90 days, your...

Compensation for loss of service

by mbl in Bills & Packages
‎16-05-2023 20h19
‎16-05-2023 20h19
I pay up front for a broadband & unlimited calls contract. On March 6th My BB & LL service were suspended due to late payment (my fault I know). I immediately paid. It was not reconnected 2...
  • Tags:
  • automatic compensation

Digital Voice roll out halted.

by zoltronix1972 in Archive Staging
‎19-01-2021 22h16
‎19-01-2021 22h16
Maybe someone can shed some light on this.   Ordered BT Fibre 2 and Broadband on the 11th January 2021. Opted to keep my own number which is being moved across from Virgin Media on the 20th J...

Scams

by thesilentone in Archive Staging
‎25-01-2021 14h45
‎25-01-2021 14h45
...mail, scammers are exploiting this obviously with some degree of success. The numerous calls we are now get telling us our amazon account has been suspended, my NI number has been compromised, BT about o...
  • Tags:
  • BT scams
Show results in replies (1)
  • ...he numerous calls we are now get telling us our amazon account has been suspended, my NI number has b...

EE Mini Hub fails after 5 minutes

by WildfireS3 in BT Devices
‎22-09-2022 0h51
‎22-09-2022 0h51
...ime frame to fix it.  I called BT who said that they would ship me hybrid connect the next working day, but 2 days later nothing. I called up and BT said due to a fault, they had suspended my o...
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