• Community
  • Community
  • Announcements
    • Announcements, Guides & Community Updates
    • The Lounge
    • BT.com & Community
  • Broadband
    • ADSL/Copper broadband
    • BT Fibre broadband
    • Broadband Extras & Apps from BT
    • Home setup, Wi-Fi & network discussions
    • BT Devices
  • TV
    • EE TV & YouView
    • TNT Sports on TV, Online player or App
    • TV Content including TNT Sports
  • Home phone & Mobile
    • Home phone including Digital Voice
    • BT Mobile
  • Email
    • General email queries
    • Webmail
    • BT Email app
  • Billing
    • Bills & Packages
Sign In Forum Help

Search

  • BT Community
  • /
  • Search

Search the Community

Showing results for 
Show  only  | Search instead for 
Did you mean: 
Search Options
  • Subscribe to this search's RSS Feed
Advanced Hide Advanced
  • Posts
  • Users
  • Places
Advanced Search Options
Search Modifiers:
You can apply modifiers to the terms you enter in the search field.
Use quotes to search for an "exact phrase".
Use the plus sign to search for +one +or +more +words.
Use the minus sign to -exclude -certain -words from your search.
Limits search results to topics that have no replies.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
23 results
Sorted by:
Best Match
  • Date
  • Views
  • Kudos
  • Replies
  • Best Match

554 Message rejected for policy reasons

by molar59 in General email queries
‎25-11-2022 7h53
‎25-11-2022 7h53
...ine).    The specific message is :   “The response from the remote server was: 554 Message rejected for policy reasons (2.1.2.3) on 2022/11/22 09:28:37 GMT”   If I send the s...
Show results in replies (1)
  • @molar59 thanks for speaking with me over the last couple of days, I'm glad that I was able t...

Re: 554 Message rejected for policy reasons

by VPJ in General email queries
‎25-09-2024 22h01
‎25-09-2024 22h01
...isk.  Since this all happened though any email I send to a BT address is returned with the 554 Message code.  I am sure my email is now blacklisted with BT and I don't know how to go about t...
Show results in replies (1)
  • ...elp/email/fix-a-problem/sending-or-receiving-email/bt-email---best-practices-for-postmasters-and-s...

Re: 554 Message rejected for policy reasons

by dshamilt in General email queries
‎12-12-2022 18h00
‎12-12-2022 18h00
Hi there, I'm having this exact same problem.    I'll email the post master too,  but is there anything you can do to help?  i'm also sending a single email to a single BTintern...
Show results in replies (1)
  • ...here we email more than this. thanks again for sorting this,  it's a big relief  

554 Message rejected for policy reasons (2.1.2.3)

by Knackeredpigeon in General email queries
‎02-10-2025 16h35
‎02-10-2025 16h35
...ounce back: 554 Message rejected for policy reasons (2.1.2.3) on 2025/10/02 16:21:44 BST This happens with emails with attachments/no attachments/using different devices in different locations and on d...

554 Message Rejected for Policy Reasons - Please h...

by sshah in General email queries
‎03-01-2023 12h17
‎03-01-2023 12h17
...Message rejected for policy reasons (2.1.2.3)". This has been happening since Dec 2022. Our IP address, Gmail address and website address are not on a blacklist (Spamhaus). Other users like #m...
Show results in replies (1)
  • The moderators generally only put people in touch with the Postmaster. If you keep emailing the Pos...

554 Message rejected for policy reasons (2.1.2.3)

by FA13RID in General email queries
‎29-07-2024 14h30
‎29-07-2024 14h30
...ebmail. or to contact us   If you are unable to send emails and are seeing rejection messages please try these steps check you are not sending from a VPN (virtual private network) – these I...
Show results in replies (1)
  • ...he same reasons ? i get the same message back blocked  554 Message rejected for policy reasons...

554 Message rejected for policy reasons - from tal...

by sfrench001 in General email queries
‎11-01-2025 15h30
‎11-01-2025 15h30
...his is the response: host mx.bt.prod.cloud.openwave.ai[65.20.50.207]     said: 554 Message rejected for policy reasons (2.1.2.3) on 2025/01/02     16:19:40 GMT (in reply to R...

554 Message rejected for policy reasons 2.1.2.1

by Mark_E_H in General email queries
‎13-07-2023 16h34
‎13-07-2023 16h34
I have sent a mail several times to someone with a btinternet email address. This is rejected (554 Message rejected for policy reasons - 2.1.2.1.). Could someone explain where I can find the m...
  • Tags:
  • Error 554
  • Policy reasons

554 Message rejected for policy reasons

by fwbluem in General email queries
‎02-06-2023 9h58
‎02-06-2023 9h58
Whenever I send a message from my Gmail account to a btinternet address, it bounces back with the error: Diagnostic-Code: smtp; 554 Message rejected for policy reasons (2.1.2.3) The problem o...

Re: 554 Message rejected for policy reasons

by roln1967 in General email queries
‎04-04-2023 15h22
‎04-04-2023 15h22
can you please contact me as i now have the same problem with forwarded gmail to bt mail being blocked thanks 
Show results in replies (1)
  • ...hem  the message i receive back at my gmail account is  554 Message rejected for policy reasons...
  • « Previous
    • 1
    • 2
    • 3
  • Next »
Powered by Khoros