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All connections lost after Hub system restart reas...

by Daveiw100 in BT Fibre broadband
‎13-01-2024 17h47
‎13-01-2024 17h47
...evices. Technical log showed  'system restart reason: SAAF' at the time that connections were lost, then no further entries in the log until I performed the power off/on reset. I have seen posts i...
Show results in replies (1)
  • ...mjolly – I am on Full Fibre FTTP, and router restarts (Reason SAAF) are occurring at regular i...

Random SAAF - is this normal?

by DrPeterVC in Home setup, Wi-Fi & network discussions
‎26-03-2023 14h30
‎26-03-2023 14h30
...There is a random DoS port scan (I have redacted my own public IP in the log below) followed by a SAAF restart (which obviously wiped my port forwards) 09:19:09, 20 Mar. PPP LCP Receive C...
Show results in replies (1)
  • If it's what I think it is Safeguarding Children Assessment and Analysis Framework (SAAF) – C...

What do this mean

by Martyngammon in BT Fibre broadband
‎05-10-2022 16h04
‎05-10-2022 16h04
19:35:34, 24 Sep.Has a problem to connect to SAAF framework (5 times11:15:37, 29 Sep.Has a problem to connect to SAAF framework (7 times)11:15:37, 29 Sep.Has a problem to connect to SAAF framework (7...
Show results in replies (6)
  • 11:15:37, 29 Sep.Has a problem to connect to SAAF framework (7 times)
  • In relation to what?
  • It's in my event log on the bt smart hub 2 
  • No Idea. A quick search shows that the question has been asked before but there doesn't seem to be...
  • Do u think I could be hacked 07:26:15, 06 Oct.Has a problem to connect to SAAF framework (18 t...
  • Hi @Martyngammon SAAF stands for Smart Applications Analytics Framework.  It’s an a...

BT Smart Hub 2 rebooting question

by joepineapples in BT Fibre broadband
‎25-10-2025 15h40
‎25-10-2025 15h40
So I'd like to see using the event log, how often my SH2 has been rebooting itself, and if I discover it is within normal behaviour, if there's a way to instruct it to do so, at a time when I'm not s...
Show results in replies (1)
  • Looks like it's the normal 14 day thing... https://postimg.cc/qNjgpVft (reason: SAAF) I'll try a...

Smarthub 2 restarting - options ?

by garyevs99 in BT Devices
‎12-02-2023 9h25
‎12-02-2023 9h25
I have arranged an upgrade to my broadband from Fibre 2 (using a Hub 5) to full fibre which will have a Smarthub 2. This is due to be installed in a few weeks. I have also converted to digital voice....
Show results in replies (3)
  • ...here it says SAAF this is their code for a soft reset i.e. a reboot. You can see they happen night a...
  • ...irmware (makes sense) - SAAF - which seems to be their pre-programmed random reboots to mask software/p...
  • ...ystem restart reason: SAAF" message which seems to be a "soft restart". Just before it - the Digital V...

Firmware update bricked smarthub2?

by Dangleberry in BT Fibre broadband
‎02-11-2025 12h22
‎02-11-2025 12h22
Lost cxn at 1:05 am this morning. Ppp lcp down sap wan down  error no carrier after a send termination request. Reason SAAF. Been down ever since. Factory reset not working, test port not w...

Re: Download speed has been reduced

by Ianf3 in Archive Staging
‎13-11-2020 19h15
‎13-11-2020 19h15
This is so familiar, a month of Openreach visits, used to have 43Mbs now after 3 days of engineering visits it’s down to 20 at best, lots of wiring replacement between house and BT manhole etc but st...
Show results in replies (1)
  • This is in the logs :A device reset was performed. Reason SAAF(5)

Problems will all things BT

by iggyb in BT Fibre broadband
‎10-02-2023 11h57
‎10-02-2023 11h57
Hi This morning I had problems with all things BT. First I could not access my BT Webmail getting a message about my user name and password. I then tried MyBT with the same results. On trying the...
Show results in replies (2)
  • ...essage is 'System restart, reason: SAAF' This must have completed before I looked at the Hub.  
  • Hi @iggyb, That sounds like the Smart Hub 2 went through a soft reset (SAAF) otherwise k...

Extremely Long Outages

by daviesr138 in BT Fibre broadband
‎02-04-2024 23h05
‎02-04-2024 23h05
...weeks its been fine and but then it will randomly drop for again. The drops last for hours at a time. My current guess is a faulty router or a issue remotely as its being forcefully rebooted by "SAAF...
  • Tags:
  • Broadband
  • drops
  • FTTC
  • vdsl

New hub keeps losing wifi connections, even though...

by Groo in Home setup, Wi-Fi & network discussions
‎18-02-2025 11h37
‎18-02-2025 11h37
Not sure where the other post I submitted this morning went, so trying again. Was provided with new hub ready for DV & was switched over on 14/02. While the lights on the hub are always blue, it ...
Show results in replies (2)
  • ...elected channel 1 Bandwidth:20M(Reason:boot) 14:45:08, 24 Apr. Has a problem to connect to SAAF f...
  • @gg30340 @pddco @licquorice @SludgeIsland  OK, this will be my last post on th...
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