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What is call spoofing?

by SeanD in Announcements, Guides & Community Updates RECOMMENDED
‎03-06-2020 14h10
‎03-06-2020 14h10
Hi Everyone, With all types of scams on the rise, we thought it would be useful to explain what ‘call spoofing’ is and to offer you some advice, so you can better protect yourself from bad actors w...

Spoofed email from myself

by ANickG in Webmail
‎05-11-2025 15h19
‎05-11-2025 15h19
I recently received an email in my spam folder with source as my alternative BT email address   @btopenworld.com. I hesitated to open it but eventually looked at the text. I did not read it...
Show results in replies (1)
  • Hi @ANickG  Welcome to the Community. I can see you've already had some great advice here,...

Private Landline Number Being Spoofed by Scammers

by David761 in Home phone including Digital Voice
‎12-02-2024 22h06
‎12-02-2024 22h06
...umber is being spoofed by a crowd impersonating VISA. There have been 33 searches over the period so presumably hundreds of calls are being made. The calls to the people are not listed on her call l...
Show results in replies (1)
  • ...all spoofing problems, please reach out to our Nuisance Calls Bureau (NCB) team on 0800411422. T...

Spoofing my telephone number

by 5progface in Home phone including Digital Voice
‎30-09-2024 9h20
‎30-09-2024 9h20
This morning at 08:56:15, I received a call from my own number, it was annotated as "Nuisance" on the handset. Also logged in my recent callers. This is not the first time this has happened. Is it...
Show results in replies (1)
  • Good idea. Thanks for all the replies, however, I have taken the problem elsewhere. Both to BT an...

Email Spoofing

by DaveWadd in Archive Staging
‎17-08-2021 11h24
‎17-08-2021 11h24
...nterested to hear if others have received such messages. If it is a spoof, where does one report it to BT?
Show results in replies (1)
  • report it  phishing@bt.com

Call spoofing

by JordanTA in Home phone including Digital Voice
‎18-06-2025 11h29
4 Kudos
‎18-06-2025 11h29
4 Kudos
Hi, for any potential call spoofing problems (where you receive calls from people saying you've called, but you haven't), please reach out to our Nuisance Calls Bureau (NCB) team on 0800411422....

Spoofed email address

by ByJings in Archive Staging
‎23-06-2021 19h53
‎23-06-2021 19h53
...ny implications and/or risks to my own email account from doing this ? 3. I thought BT had systems in place to prevent this type of email spoofing, so how did this manage to get through and can a...
Show results in replies (1)
  • ...n place to prevent this type of email spoofing, so how did this manage to get through and can a...

My number appears to have been spoofed

by Chris_S987654321 in Home phone including Digital Voice
‎21-03-2022 10h49
‎21-03-2022 10h49
...ontracted, am I stuck with my spoofy number for the next 18 months? Thanks!
Show results in replies (1)
  • Speak with the Nuisance Calls team (NCB) on 0800 661 441, explain your number has been spoofed, t...

Do you agree that this is a spoof email?

by BoaterDave in General email queries
‎30-04-2023 12h55
‎30-04-2023 12h55
Hello! This is the email message (screenshot) - Header information below! BT posted: Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been remo...
Show results in replies (1)
  • Hi @BoaterDave Thanks for your post and welcome back! I am sorry for the email you received. &n...

Blocking Mcafee & Norton spoof renewal requests

by chrish1958 in Archive Staging
‎07-11-2021 10h34
‎07-11-2021 10h34
Hi everyone, I have quite a few spam addresses successfully blocked on my account, but I cannot stop the one below which I am being pestered with multiple times a day for spoof Mcafee & Norton r...
Show results in replies (1)
  • As already explained, the only visible address will be the gmail address you can see in the 'To' bo...

Spoof emails appearing to come from my BT email ad...

by preciousuk in General email queries
‎23-06-2023 13h14
‎23-06-2023 13h14
Hi, I wonder if anyone can help me. My friend, she’s 90 and not computer literate, has a BT email account and periodically strange emails are received by 4 of her friends that appear to be coming fr...
Show results in replies (1)
  • ...ist harvested for contacts. The scammers will now be spoofing her address to send to the contacts. O...
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