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22-04-2024
13h14
Following an EE software update this morning, my BT box does not show and programme content, tv guide show programme list but selecting anything results in blank screen. loading any app from the men...
12-04-2024
8h54
Scheduled programmes have failed to record. I cannot set up a new recording using my remote, the EE TV app nor the button on my box. I have plenty of free disk space. I have carried out a factory res...
18-04-2024
18h44
Can anyone tell me why EE won't let me have 2 recordable boxes,as I have had (with BT) for years until EE came along.
10-12-2023
0h11
I’ve just changed my old TV package to one that includes Netflix and upgraded this from basic to standard. My husband already has a Netflix account so I went to activate Netflix on My BT and asked hi...
14-04-2024
10h27
Now that we have FTTP available in our road, I'm considering moving to BT Broadband/TV from VM. One feature that VM has - which BT appears to lack - is the ability to watch and record &nbs...
13-04-2024
15h40
We recently switched over to BTTV from Sky. So all our equipment and set up was working great with sky. Plugged in the BTTVbox and now have sound drops outs intermittently. We also have sound i...
11-04-2024
9h57
Morning I’ve been charged a non return fee of £140 but I’ve sent the TV box back and have the receipt and tracking number. I can’t seem to get through to anyone this morning...
09-04-2024
22h25
Hi All I have a 2yr contract on my broadband and Sport but when I signed up I was told that I could switch the Sport to another option at no extra cost. I’ve downgraded to SD due to cost so no longe...
06-04-2024
18h45
When trying to watch TNT or Skys sports on my BT box I am getting an IPC6023 error. Have reset everything multiple times & spent an hour with customer care trying things but the issue remai...
06-04-2024
5h37
I can only view Discovery + on my phone as it is not available to select on my box. My box is the DT4000 Youview model. Does anyone else find the same problem?