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30-11-2023
8h43
Hi, have just attempted a firmware update on my premium disks from 20823C to 208246. I have 4 disks. One connected to router, the others in a wireless chain. I initiated it from the app. All d...
26-03-2024
16h17
1 Kudo
I have 4 x BT Premium Whole Home WiFi disks, with 1 connected to my BT Smart Hub 2 acting as the main. The other 3 are in various rooms in my large house (connected wirelessly to this main hub) 1 x...
Show results in replies (3)
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...he premium disks you daisy chain via ethernet to each other which solves my problem I guess but then c...
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...hink you may end up factory resetting all the discs. The BT Premium discs are a weird beast where they h...
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So after spending a couple of hours messing around with settings it became clear the only course of...
13-01-2022
16h09
HI, I'm needing to extend my Wi-Fi signal outside into my garden area. I can do this with a PoE based external Wi-Fi antenna (e.g. EAP11--Outdoor 300Mbps Wireless N Outdoor Access Point). My questi...
17-01-2022
10h00
I've just added a 4th disc to my 3 disc set up and all is working fine. When opening the app after setup I find I have an extra icon of a person next to my master disc in the study( see photo)...
27-03-2023
13h59
I bought my BT Whole Home WiFi Premium a couple of weeks ago. This morning when I got up all three of my devices were presenting a flashing purple light. I believe a flashing purple l...
11-01-2024
15h20
Hi all, Appreciate the support and help. I currently have 900meg Full fibre in my house that connects to a 3 disc Whole Home Premium setup that covers the house. For a decent time all was well o...
25-10-2024
1h07
I have 2x three packs of Whole Home Premium discs.I've set up one three pack.I can the add the extra discs to my network via the app. They add ok. BUT once I add an extra disc and then I switch it o...
Show results in replies (3)
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For me all benefits of Premium are diminished over the standard version because on the standard y...
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.....BT Wholehome Premium is super dumb, you cannot connect them all back to the router at the same t...
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...se with F368 or F398 they should be fine with all your discs considering that they are Wholehome Premium...
12-06-2023
9h45
...irstly on the old copper and latterly on the Starlink system. No real issues with that but decided to update to the latest WholeHome Premium system thinking that perhaps I'd getting better r...
Show results in replies (6)
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...he Premium discs which are not allowing the connection though. Are there any settings that need to be c...
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...s that it's a change between the previous & Premium versions of the WholeHome system. I guess t...
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...ith the (new) BT WholeHome Premium discs, which are not working with Starlink, issue as described above....
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...revious generation WholeHome discs worked fine with Starlink. The Premium generation discs do not w...
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...re no settings you can adjust on the discs that we can suggest. The premium product works w...
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Hi. Did this ever get resolved? I’ve just bought Starlink and have this problem now (using the Premium...
07-11-2024
6h47
Hi, i recently purchased the Premium mesh to replace the Mercusys Wifi 6 that i had. I've connected it all up to my EE Smart Hub Plus wifi 6 hub and I cant get the mesh to push out 802.11ax, only w...
10-04-2024
12h53
I have Whole Home Premium, 3 discs, one connected to router. Of the 3 (not the master) one seems to periodically freeze every few days, it shows as blue in the app and says its working, it h...
