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28-03-2024
13h49
BT basic email? We are soon to change our broadband supplier from BT. I understand that we can keep basic email with our BT email addresses free of charge or can keep our current email (which BT c...
24-11-2023
13h02
As my BT contract is ending I'm looking to move provider (including an offer from BT to move to EE). I note that after leaving BT, you can retain your BT email address with a basic service via web o...
05-10-2023
3h58
I am about to cancel my BT broadband package as I am moving and my new address does not have high speed BT broadband. I know that I can keep a "basic" email package or pay for the "premium" s...
15-02-2022
22h22
I don't seem to understand what the difference between "premium" & basic email is apart from that you revert to basic email if you leave bt as a provider unless you pay for "premium" Can s...
Show results in replies (4)
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...remium or Basic. the next section says 'View, organise and manage your BT email addresses'. Since they b...
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Check in your MyBT > Your Products to see if your email has been changed to the Basic account. I...
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BTMail Basic is free and can only be accessed via a web browser. It also contains adverts. It is w...
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Ooops... Just found a link that explains what I was looking for https://www.bt.com/help/email/bt...
20-08-2023
20h44
Hi, I've just recenty switched from Sky+HD to BT TV and I'm trying to get used to my new BT TV Pro box. However I'm finding it seems to be missing some basic functions, namely: 1. If I've paused l...
09-09-2022
16h31
I was told if I left BT I would be able to keep BT basic email. I have emails to prove this. Now I am being told I cannot keep it. Why?
14-08-2022
21h41
With BT Basic email can you add an auto-reply, such as 'out-of-office'? Thanks. David
29-02-2024
17h22
Can I Downgrade from Premium to basic email and will I lose anything ? I do not have BT Broadband or a BT landline I just pay £7.50 a month for my email address. In these times I would like to j...
22-08-2022
19h49
Hi If I cancel my BT Broadband what actually happens to my email addresses if I downgrade to BT Basic email? I use three BT email addresses but the explanation for Basic email is ambiguous. It s...
23-10-2023
14h30
If I opt for a premium account will I be able to use all of the email addresses I have created with email clients such as Outlook or do I need a separate premium account for each email address?