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03-01-2024
13h51
Hi My Netflix’s account will no longer load. I’ve tried turning everything off and on again but no joy. Any ideas?
11-11-2023
9h37
Hi I'd be grateful if someone will confirm that I've understood correctly, that only the £10.99 Netflix membership is avialable as an add-on to BT TV? If so, and I sign up directly with Netflix f...
Show results in replies (5)
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You can get Netflix from BT directly or via Netflix, they both work on the Youview box exactly t...
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Unless you want to change your BT TV package than I would get Netflix direct from Netflix. All c...
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Hi, @mosska Netflix is included within the package. Which package do you have? Stewart
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Except that the cheaper, advert-supported £4.99 per month Netflix subscription does not work on t...
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...as advised that to include Netflix it'd be an extra £10.99 per month. I just wondered if I arrange t...
16-11-2023
15h46
If I add Netflix to my existing account will my contract renew again for another 24 months?
02-08-2023
8h56
Someone help me I was advised I could use my old Netflix account which we have had since 2015 when I signed up to BT tv and it hasn’t worked. After numerous phone calls and chats they have said t...
Show results in replies (4)
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...he previous thread is already solved. I'm sorry that you're having trouble transferring over the Netflix...
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...ld Netflix account it asks me to re subscribe
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Hi no this takes me to the account that BT have set up - it’s not my old Netflix account which m...
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Thanks for taking my call @lisa_rayner1985 . I'm glad we got this sorted for you. Post again if y...
25-08-2023
13h52
I've spoken to customer services this morning and upgraded to Full fibre, which is fine. We're also keeping our BT TV VIP package, which again is fine. I've just had an email to confirm that NETFLIX...
Show results in replies (5)
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...ith the Netflix Standard plan included (two screens in Full HD). After you link Netflix to BT y...
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We’ve got the Entertainment pack as our base pack which includes basic Netflix and we pay an e...
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Thank you. Netflix wasn't included in our VIP package when we took it out 2 years ago.
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Thank you ... all done and yes, it's an extra £5 a month. So as we were paying £15.99 to Netflix w...
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...adn’t realised that Netflix wasn’t included in your original VIP package.
16-04-2023
12h53
You can't activate your Netflix just yet You'll be able to within the next 24 hours, so please try again later. I'm being billed separately by Netflix despite paying for the service t...
18-02-2022
15h20
I am in Entertainment package that has NowTV pass. I also subscribe to Netflix separately, I’m on the Standard HD plan. Am I correct in saying included in the BT Entertainment pack I’m o...
Show results in replies (4)
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Hi @QoQ "Am I correct in saying included in the BT Entertainment pack I’m on you get Netflix...
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Check your order confirmation email. There should be a link to activate Netflix. Y...
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I’m not sure I asked about Netflix, and email doesn’t say anything. I can’t remember but may h...
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Netflix is included in the BT Entertainment package so you don't have to ask for it. If you c...
29-07-2023
18h01
Hi, I got an offer for some money off my current Big Sport package but Netflix is now gone from my BT account and I received a charge via Netflix directly. Is this intentional, i.e. BTTV no l...
Show results in replies (6)
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Netflix has never been included if you took a Sport or Big Sport package. Netflix has been i...
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It looks like Netflix isn't part of Sport or Big Sport packages anymore. I just ran through a...
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sounds like the billing has been switched back to Netflix and yes BT TV still offer a Netflix...
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Right, so I wasn't offered a discount off my current package, the agent just removed Netflix and t...
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...T TV account and there should be a option to add Netflix
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Yes I can confirm this. I just downgraded from VIP to big sport and the agent did tell me that netflix...
20-01-2022
20h03
I've recently recontracted with BT, start date 17.01.22. I've taken standard Netflix for £4 per month as part of my bundle. I can't activate it from the email. It just say's wait 2...
Show results in replies (9)
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@DavidM Thanks for the reply I cancelled my Netflix with BT account and will carry on with m...
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No expert mate but isn't the 4.99 for the netflix upgrade package ? From my experience , I a...
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Have tried that, including the activate Netflix link (which has been showing check in 24 hours f...
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Hi all. I just added Netflix to my BT package but I cannot see any way to link my existing Netflix...
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Hi @Bluemoon1 and @SaltedCaramel and thanks for posting. Sorry you're having problems with the Netflix...
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Hi, I have an issue with my Netflix not being activated correctly. I should have Netflix...
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I have the same problem cannot activate payment of netflix through bt so paying netflix and bt at t...
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...ackage nearly 2 weeks ago and am having the same problem. Just can’t activate Netflix, keeps saying wait 2...
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Thanks to Neil and all the other Moderators who looked into this for me and got it sorted. Fa...
19-10-2023
10h22
Currently on entertainment package with Now and Netflix, have the standard Netflix subscription at additional £4 per month cost, and have in the past upgraded to Premium subscription at additional £5...
Show results in replies (4)
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...pted to Manage Netflix.
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@olgitnorm Netflix have just announced that premium will increase by £2 to £17.99 per month. I...
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As the Netflix upgrade is a addon Bt could change the addon price subsequently and a...
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Yep it is showing on mine now, strange I tried it on both the app and the website and it wasn’t sho...