Same problem. Spent 4 hours trying to work out why I could not print via WiFi. What a joke! Could you please send me the details on how to force a firmware update as this blocking me from working from home effectively.
So I've been on firmware v0.26.04.04227-BT for about 24 hours. To some extent it has partially sorted the issues for me however my network worked perfectly for about 4-5 hours yesterday prior to me experiencing the same problems, didn't work all night then I got another 6-7 hours of things working well again today. Still seems to be regular disconnects with my sonos system and app on my phone and laptop and still appears to be issues between 2.4 and 5 devices. Is the new firmware intended as the permanent fix or is this a temporary patch until the firmware is properly sorted? After the update I have only restarted the router, do I need to factory reset? Something is clearly improving as prior to the new firmware I couldn't get sonos to connect with 5ghz enabled at all
New firmware installed, and so far all looks good.
Had to restart Smart Hub 2 a couple of times before everything worked as expected. iPad (on 5GHz) picked up HP wireless printer (2.4GHz only) without any trouble, but iPhone 8 (5GHz) needed a restart (full, not just on/off) before it found it at all, but now does so reliably (if I’d been patient, maybe it would have worked without?). Smart plugs (2.4GHz only) controlled through Apple HomeKit behave as expected, including automation (scheduled on/off, etc.). Either Apple TV or HomePod as the HomeKit hub seems ok, though not tried remote access yet. Not tried wireless printing from a PC, but feel optimistic.
Will continue to monitor, and update if anything goes awry...
Generally things are ok after firmware update. However, possibly an issue if you are connecting via a BT WiFi disc. I’m still testing but initial checks showed it was failing to connect to SONOS via BT Wi-fi disc, turned the disc off, then connected to SONOS ok. Wondering if BT also need to look at the firmware for the Wi-fi discs??
just my personal experience- anyone else seen the same?
I will also note I have a SONOS S1 and SONOS S2 zone. Only seems to be affecting the S1(legacy) zone. Unfortunately for me this is where I listen to most of my music.
How are people getting firmware update?
I'm still on v0.26.03.01286-BT.
Is there a way I can trigger the update?
Following an update this afternoon to firmware v0.26.04.04227-BT everything seems to be back to normal. My thanks to the mod team for arranging this and to the hub team for their prompt response.
This problem has been driving me insane!
My IP Cameras, Sonos and other devices are sometimes visible from my iMac, but more frequently not, and I only just figured out why!
Switching off 5GHz has worked for now but I'd love it if you could update my Hub firmware...