2.4GHZ and 5GHZ Bands BT Smart Hub 2

[ajbingham1]

Thanks everyone for your help. I’ve got the new firmware today and connected to my Sonos straight away without turning off 5ghz. All seems to work well again. Saved my expensive paperweight 😂

[JohnC2]

Hi @Petrodmul51  welcome to the forum and thanks for posting. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you with this.

cheers

John

[silburkp]

@JohnC2 

I have lost the ability to print from my laptop (connected to 5Ghz) and Wi-Fi printer (connected to 2.4 Ghz) could you provide details of the fix please.

Many thanks.

[JohnC2]

Hi @silburkp  welcome to the forum and thanks for posting. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you with this.

cheers

John

[lockegail]

Thanks very much to the moderators on this board. What a nightmare to deal with.

I am happy to say that my problem seems to have been resolved.

I sent my details through 2 days a go, and had a call today to say the firmware was being deployed but that it might take 48 hours.

A couple of hours later, my firmware date was updated, and a quick restart delivered the latest version.

Following this, we have all been able to connect to our Sonos speakers.

Happy days. Lets hope it holds up. Thanks again to this board - you guys have saved my sanity.

[Jtuk1]

Hi please can my smart hub have the firmware updated?

many thanks

[paulday888]

I think this is a huge issue and a massive cover up by BT by who are trying to contain firmware updates and chats within the community part of the website. The vast majority of customers will have no understanding of why their devices aren’t working and they will not realise its because BT updated their router with a dodgy update in April.  They will never speak out or contact and they will probably blame their devices. Like me, who has spent days in contact with Ring, who have tried their best to help reconnect my CCTV,  but unbeknown to them or me, it’s BT who created the problem.  Time to fess up BT

[Stevezelander]

I agree that BT should really put its customers first like all large companies these days customers are really important not just the finances. I will really give great credit to the people who are trying their best from the BT community team, they are really going the extra mile to help their customers. I have had a few calls with the BT advisors and they have not been briefed on this 2.4Ghz / 5Ghz issue and with respect they cannot help at all. After many calls with them I have had some really bad advise with one advisor saying that I had too many high tech devices on my network 28 in total. In this day and age with Internet of Things (IoT) I expect more devices will be connected by wifi. BT you really need to listen to your loyal customers and stop treating them as people who have no knowledge. Please update advisors on issues and just be honest instead of feeding customers with nonsense. At least I give praise to the BT people on this community who really understand their customers. Come on BT you are better than this, sort out the errors quickly and protect your brand the best way to be profitable is to have happy customers and lots of them with a great service. You cannot afford to lose loyal customer in this competitive day and age, please, please put all of your customers first. Well done to the BT community team great respect from me in responding to this issue.

[scooby66]

Message from Moderator Stuart H to say firmware update  sent to our Hub and so Sonos and printer seem to be back online.

Test is watching BT football live on iPad on Saturday (so says hubby)! Thanks 

[B8ssist]

Just discovered that  we can't AirPrint from any of our Apple 5Ghz devices to our 2.5Ghz printer without repeatedly restarting the Smart Hub 2. Can you help with the fix please?

Thanks in advance for your help,

B8ssist