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AForgie
Beginner

on ‎02-09-2020 11h35

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Message 1 of 2

Access to fibre

Hi, we can not access fibre to the premises despite both of our nearest neighbours being able to. We currently have a download speed of 1.57 and an upload speed of 0.31. I’m a teacher and my husband is a headteacher....teaching online in the event of another lockdown/blended learning will be impossible.  I read somewhere that when your postcode is not correct it can have an effect on you not getting fttp? Maybe this is us. I don’t know what to do. Our many attempts at contacting bt about this have been an utter waste of many mornings. Any suggestions? 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎02-09-2020 11h51

852 Views
Message 2 of 2

Re: Access to fibre

are you a BT Retail customer?

if not enter your address and post results remember delete address

https://www.broadbandchecker.btwholesale.com/#/ADSL

is your address correct on royal mail database?



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