@Villaman101 I'm really sorry to see your broadband connection is dropping and the engineer visit didn't sort this for you. I think it would be best to let the visit go ahead on Monday as its likely the issue is on the network if it's still dropping in the test socket.
I will however send you a private message with details on how you can contact the moderation team if you'd like us to help with this as I appreciate the frustration this must be causing you.
Hi @Villaman101 ,
Thank you for taking my call today. I was happy to hear that the new Hub has had a positive affect on your connection. I ran a few checks on your line and it looking good.
Please keep an eye on your connection over the next few days. If you notice any instability post back and I'll take a look at this for you.