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Message 21 of 27

Re: Adsl filter problems?

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@Villaman101 I'm really sorry to see your broadband connection is dropping and the engineer visit didn't sort this for you. I think it would be best to let the visit go ahead on Monday as its likely the issue is on the network if it's still dropping in the test socket. 

I will however send you a private message with details on how you can contact the moderation team if you'd like us to help with this as I appreciate the frustration this must be causing you.

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Message 22 of 27

Re: Adsl filter problems?

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*update #2*

I've now had 2 bt engineers out on 2 separate occasions over the past week. The 1st one was useless and put my fault down to faulty powerline adapters so as stated above I wasted £50 on replacing them but with no improvement.
The 2nd came out on Monday and although I was at work, my father in law was home and stated that he couldn't find an issue and everything was working well. I got home from work Monday and everything was buttery smooth, no issues all night for the 1st time in ages. I was happy that whatever it was somehow it was now somehow fixed.
Untill last night..... last night it went back to square one with the hub rebooting itself several times during the period of 6pm till 11pm (which was when I have up and went to bed).
At around 10pm I got on the phone to bt again and was actually quite shocked at how rude the guy was on the other end. Firstly he picked the phone up but didn't speak and what I could hear I can only describe as some sort of party going on in the office. After a minute or so of this I said hello and then he responded.
He told me there was nothing he could do as all computers were down so couldn't access any details. He tried then fobing me off with saying maybe this was the reason also that my broadband was bad this evening. I said that this doesn't explain the past 2 weeks though does it.
I'm lost as for what to do next. Whenever anyone comes out they can't find a problem and admittedly it is intermittent, it can go a day or so being ok but thete is a problem thete somewhere. The only thing they haven't replaced is the router, I'm not even sure if they've tried another router but I'm thinking of just buying one myself.
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Message 23 of 27

Re: Adsl filter problems?

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If you have replied to @NeilO 's PM then you need do nothing next. Wait for a mod to get back to you. They will take up your case until resolved.

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Message 24 of 27

Re: Adsl filter problems?

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Hi @Villaman101 ,

I am sorry to hear that you still have problems. I've been checking to see if you sent us a private message but nothing has come through. Can you check @NeilO 's message to you and reply back to it, if you want our help, please?

Thanks

DanielS

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Message 25 of 27

Re: Adsl filter problems?

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Thanks for the reply. I have just sent a message back to @neil0 with all info.

I was late in replying as I was waiting to see what the 2nd engineer came back with.
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Message 26 of 27

Re: Adsl filter problems?

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That makes perfect sense @Villaman101 .

Thanks for taking the time to complete it for us. Hopefully we'll be able to get to the bottom of it for you.

DanielS

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Message 27 of 27

Re: Adsl filter problems?

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Hi @Villaman101 ,

Thank you for taking my call today. I was happy to hear that the new Hub has had a positive affect on your connection. I ran a few checks on your line and it looking good.

Please keep an eye on your connection over the next few days. If you notice any instability post back and I'll take a look at this for you.

Thanks

PaddyB

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